Assistant F&B Retail Manager

Job Summary

This position is responsible to assist the Store Manager on ensuring smooth daily operations in the Salon & Boutique, and providing efficient services to all guests professionally as a customer-focused role. Reporting directly to the Store Manager and indirectly to the Operations Manager, this position will be situated in TWG Tea Salon & Boutique and is required to follow the weekly duty roster as planned out by the Store Manager.

Job Descriptions

• Assist Store Manager in managing the operations of the Salon & Boutique ensuring daily smooth operations
• Ensure all staff are meeting the Company grooming standards and monitor all standard of procedures are adhered on daily basis
• Prepare the Roster on a weekly basis
• Ensure all service staff are communicated correctly and meeting all established standards of service consistently
• Responsible for offering a friendly and efficient services to all guests and attending to customers needs, complaints and enquiries
• Process guests orders to ensure that all items are prepared and served promptly
• Direct and coordinate the activities between kitchen and service staff
• Supervise tea services and catered events, ensuring neatness and cleanliness of service ware
• Assists in setup and clear down of the front and back of Salon & Boutique operations
• Ensure food safety regulations are followed in accordance with Dubai Municipality's Food Safety regulations and guidelines.
• Ensure waste is minimized and properly recorded
• Handling of cash, POS system and report of take-in-cash when on duty
• Responsible for recording daily sales report, ensuring all food and beverage items and products are accounted for
• Organize all documentations and reports on shift work on a daily basis
• Responsible of ordering of stocks, inventory control, and ensure latest products and updated product catalogue are in the Salon & Boutique
• Have the aesthetics and able to create eye-catching merchandise display that lead the customer through the entire Salon & Boutique

Requirements

• Minimum 3 to 5 years of experience in F&B / Retail operations, preferably within the luxury goods industry.
• Proficiency in Arabic or Russian is required to effectively communicate with Arabic- or Russian-speaking guests.
• Pleasant personality with a well-groomed and professional appearance.
• Good communication and interpersonal skills.
• This is a hands-on, customer-focused role requiring a candidate with drive, efficiency and assertiveness.
• High level of initiative with a positive and proactive attitude.
• 5-day work week, including weekends and public holidays as required.

Only shortlisted candidates will be notified.

Please upload a detailed RESUME, indicating reasons for Leaving, Last Drawn Salary, Expected Salary and date of availability in MS Word format.