1. F&B Operations Management
- Oversee all day-to-day food and beverage operations within the Chill Out Store.
- Ensure smooth coordination with the team.
- Monitor and maintain service flow, table turnover, and overall guest experience.
2. Team Supervision & Development
- Lead, train, and supervise all F&B staff.
- Create staff schedules, manage shift coverage, and monitor attendance and performance.
- Conduct onboarding and ongoing training to maintain service standards.
3. Guest Experience
- Ensure a consistently high level of customer service aligned with Chill Out's unique concept.
- Handle guest complaints, special requests, and feedback promptly and professionally.
- Engage with guests on the floor to maintain a welcoming environment.
4. Inventory & Procurement
- Manage ordering, receiving, and stock control of all F&B items.
- Ensure correct stock levels are maintained based on business needs.
- Liaise with suppliers and coordinate with procurement for product availability and pricing.
5. Sales & Financial Performance
- Monitor daily sales, track key performance indicators (KPIs), and report variances.
- Implement strategies to increase sales, such as promotions and upselling.
- Minimize wastage and contribute to cost control and profitability.
6. Hygiene, Health & Safety Compliance
- Ensure full compliance with HACCP, Dubai Municipality guidelines, and internal health standards.
- Conduct daily hygiene checks in the kitchen, dining area, and cold zones.
- Lead safety briefings and maintain up to date first aid and emergency protocols.
7. Visual Standards & Merchandising
- Maintain visual presentation of the dining area, aligning with Chill Out's brand and concept.
- Ensure menus, signage, and display items are clean, accurate, and updated.
8. Reporting & Communication
- Prepare daily and weekly reports on operations of all the staff and feedback.
- Communicate regularly with senior management or head office on challenges, updates, and support needs.
- Participate in meetings and provide input on improvement opportunities.
Qualifications:
- Proven experience in a supervisory or management role in the Food & Beverage industry (minimum 35 years).
- Strong leadership skills with the ability to manage, train, and motivate a diverse team.
- Excellent communication and interpersonal skills, with a customer-focused mindset.
- Ability to work independently and make sound operational decisions without direct supervision.
- Solid understanding of restaurant operations, inventory control, food safety, and hygiene standards (HACCP knowledge preferred).
- Hands-on experience with POS systems and basic F&B reporting tools.
- Ability to manage high-pressure situations and resolve customer issues professionally.
- Strong organizational and time management skills.
- Flexible with working hours, including weekends and public holidays.
- Certification in Food Safety, First Aid, or Fire Safety is a plus.
- Experience working in a themed or experiential venue (e.g., ice lounges, entertainment dining) is an advantage.
