Job Summary
We are looking for an experienced and guest-focused Assistant Front Office Manager to join a prestigious luxury hotel in Doha. The ideal candidate will have a strong background in luxury hospitality, excellent leadership skills, and proven experience managing front office operations while delivering exceptional guest experiences.
Key Responsibilities
- Assist the Front Office Manager in overseeing daily Front Office operations.
- Ensure exceptional and personalized guest service in line with luxury hotel standards.
- Lead and support the Front Office team, including reception, concierge, guest relations, and bell services.
- Monitor guest arrivals, departures, VIPs, and special requests.
- Handle guest complaints and service recovery professionally and efficiently.
- Ensure smooth coordination between Front Office and other hotel departments.
- Monitor room status, occupancy, and operational requirements.
- Conduct briefings, coaching, and training for Front Office colleagues.
- Maintain high standards of grooming, professionalism, and service excellence.
- Support upselling initiatives and maximize room revenue opportunities.
- Ensure compliance with hotel policies, procedures, and brand standards.
- Prepare operational reports and assist with departmental administration.
- Act as the Front Office Manager in their absence.
Requirements
- Bachelor's degree or diploma in Hospitality Management or a related field.
- 5+ years of Front Office experience, preferably within luxury or five-star hotels.
- Previous experience as Assistant Front Office Manager / Duty Manager / Front Office Manager.
- Strong knowledge of luxury guest service and Front Office operations.
- Fluent Arabic and English communication skills.
- Excellent leadership, interpersonal, and problem-solving abilities.
- Strong knowledge of PMS systems, preferably Opera.
- Professional appearance and excellent grooming standards.
- Ability to work under pressure in a fast-paced luxury hotel environment.
- Strong understanding of VIP and high-profile guest management.
- Qatar or GCC luxury hospitality experience would be an advantage.
