Assistant Lounge Manager

JOB SCOPE:

The Assistant Manager is responsible for overseeing the services and leading the operations team with a smooth efficient service that meets the expectations of customers and act according to our company's standards.

JOB RESPONSIBILITIES:

• Oversee and coordinate daily Front of House and Back of House operations of all lounges during the shift.
• Monitor and ensure the service speed & quality are up to company standards.
• Ensure all staff members are knowledgeable of products, such as the menu, services and overall information about the airport.
• Audit units to ensure conformance with the company, government, and health authority standards regulations and codes regarding food storage, preparation, sanitation, and record keeping.
• Supervise team members, tracking and measuring staff performance; conduct staff counseling and work closely with HR Department for disciplinary actions taken and follow-up.
• Monitor and check front of house (FOH) inventory and forecast weekly ordering.
• Control operational costs and identify measures to cut waste.
• Build rapports with customers and carry out PR activities so as to receive feedback from customers on their lounge experiences; resolve guest complaints and give directions to tackle guest inquiries.
• Perform necessary auditing to daily tractions, such as void transactions, and keep a track record for auditing.
• Assist Lounge Manager / Operations Manager to analyze data and statistics of customer flow and pattern
• Assist Lounge Manager / Operations Manager to lead focus groups, committees, and projects.
• Act as a bridge of communication between management & teammates and make timely and effective reports as required.
• Liaise with airlines for any necessary information.
• Handle administrative duties including organizing employee rosters and duty assignments.
• Monitor regular checks of all areas of the lounge to ensure a professional image.
• Take initiative to identify areas for improvement and participate in continual improvement activities.
• Other related responsibilities and special or ad hoc projects, as assigned.

JOB REQUIREMENTS:

• Minimum 6 years of supervisory or managerial experience in hospitality, F&B, lounge operations or other relevant capacity
• Proven experience in team leadership, customer service excellence, and operational management
• Able to work on weekends, public holiday and shifts as required
• Strong spoken English skills are required; proficiency in Arabic would be an advantage.
• Ability in working under pressure
• Knowledge in Health & Safety regulation
• Well organized with good time management skills
• Strong interpersonal and empathy skills and a friendly personality
• Able to work individually and as part of a team
• Passionate about customer service and able to create a welcoming atmosphere for all guests.
• High level of attention to detail.
• Ability to work in a team environment and take direction.
• Possess excellent communication skills (verbal and writing).
• Good organizational skills.
• Self-motivated.
• Strong interpersonal skills with positive attitude.
• Must be able to multitask and plan ahead.
• Strong supervision and multitasking skills.

About the Company

Hello! Welcome to Plaza Premium Group, we're people passionate about Making Travel Better. We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy.

• You don't need to be from this industry; you do need to be passionate.

Who we are:

We were established in HK in 1998 by someone who understood the value of an airport lounge and felt that the experience shouldn't just be limited to a closed-circuit group of travelers. Through the years we have worked incredibly hard to create an experience which is both accessible and quality. Almost 25 years later we now span four core business segments: airport lounges, airport terminal hotels, airport meet & greet services, and a range of airport dining concepts.

Join our family today.

Together, we'll make travel better.