Assistant Manager

Key Responsibilities

1. Operations Management

• Oversee daily front-of-house (FOH) operations during assigned shifts.

• Ensure smooth service flow, proper seating arrangements, and efficient table turnover.

• Monitor bar and kitchen coordination to maintain service standards.

• Ensure compliance with all licensing regulations (e.g., liquor license, public entertainment license) and operating hours.

• Conduct pre-shift briefings and post-shift debriefs.

2. Staff Supervision & Leadership

• Supervise service crew, bartenders, hosts, security, and floor staff.

• Enforce company SOPs, grooming standards, and discipline.

• Handle staff scheduling and manpower allocation.

• Provide on-the-job training and performance coaching.

• Assist in the recruitment and onboarding of new staff.

3. Guest Experience & Service Excellence

• Ensure high levels of customer satisfaction and VIP guest management.

• Handle guest complaints professionally and resolve issues promptly.

• Build rapport with regular patrons and corporate clients.

• Support event nights, themed parties, and promotional activities.

4. Sales & Revenue Performance

• Drive sales targets, table minimum spend, and promotional campaigns.

• Monitor daily revenue reports and upselling performance.

• Work closely with the marketing team on events and brand collaborations.

• Assist in inventory control and cost management.

5. Compliance & Risk Management

• Ensure strict adherence to alcohol service regulations.

• Monitor intoxication levels and enforce responsible service of alcohol.

• Ensure safety, crowd control, and security coordination.

• Maintain workplace safety and hygiene standards.

Requirements

• Diploma or Degree in Hospitality / Business Management preferred.

• Minimum 2-3 years of supervisory experience in nightclub, bar, or restaurant environment.

• Strong leadership and conflict resolution skills.

• Ability to work late nights, weekends, and public holidays.

• Good understanding of Singapore F&B licensing and regulatory requirements is an advantage.

• Sales-driven and customer-oriented mindset.