On behalf of our client, an International firm specialised in Corporate Services and companies formation, we are seeking a dynamic and experienced Assistant Manager- Client Relationship to join their corporate services team in Dubai.
Job Description
Maximising Financial Performance
- Ensure that revenue objectives are achieved on a monthly basis as per the defined target set for each client in the portfolio;
- Ensure that profitability margins are achieved on a monthly basis as per the defined target set for each client in the portfolio;
- Ensure that cash are collected within the defined deadline and that the process for debt management is strictly followed;
- Ensure that the margins and ratios set for the portfolio are achieved as per the defined targets;
- Ensure growth in revenue for the allocated portfolio through upselling and cross selling of additional products and services;
- Ensure that revenue targets for each client are well defined including the revenue potential from out of scope work.
Ensuring world class client service delivery
- Work closely with other service lines in the organisation in order to provide a seamless and integrated set of services to the clients in the portfolio;
- Impart a culture of excellence in terms of client services and ensure that customer satisfaction and experience are maintained at the forefront in the client service delivery model;
- Take responsibility for situations where team members or management may require assistance in relation to client relationships and attend meetings with clients and other professional advisers wherever required;
- Ensure that client services are delivered strictly within the set deadlines and as per defined quality standards;
- Provide prompt and effective solutions on, corporate, alternative investment and / or fiduciary matters whenever requested by clients.
Enhancing Operational Excellence
- Ensure that all processes are effectively and efficiently followed;
- Ensure that systems are kept updated at all times;
- Participate in and contribute to the team meetings and ensure that actions are implemented within the set deadlines;
- Ensure that time is managed as per their chargeability targets;
- Ensure that risk management and compliance guidelines are fully adhered to including full adherence to KYC/CDD requirements for client entities; and
- Ensure that you follow the time management principles set in defined job cards for each client.
Growing the business
- Ensure that new clients are onboarded seamlessly and ensure a smooth transition from the Onboarding team to the portfolio being managed by you.
- Pro-actively identify cross-selling and up-selling opportunities and come up with value propositions proposals to the existing client base in the portfolio;
- Proactively engage with clients to understand their business objectives and expansion strategies with a view to propose new structures and services.
Client relationship
- Responsible for the complete management and delivery of quality corporate administrative services to an assigned portfolio of local and international companies.
- Ensure excellence in client service delivery and customer experience;
- Build strong relationships with clients and ensure client matters are handled promptly;
- Ensure that client services are delivered within the set deadlines and as per defined quality standards; and engage with the clients on an ongoing basis Managing client complaints, and providing the solution/escalating.
Company secretarial services
- Preparation of directors and shareholder's resolution;
- Preparation and updating of registers and share certificates;
- Application for license renewal, and filing of annual returns;
- Submission of annual financial statements;
- Preparation and circulation of compliance checklist to directors;
- Organisation of board meetings;
- Drafting of agenda, and compiling the board pack;
- Attendance to board meeting as secretary, and providing compliance updates to board as well as taking attendance and recording of the meeting;
- Drafting of minutes of meetings and action points and circulating to the board of directors;
- Application for change in shareholding, officers, company name etc. (including resolutions drafting and online application).
Bank account opening
- Participate in the opening of bank accounts for each company and the execution of related documentation required by the bank.
- Preparation of bank forms for bank account opening;
- Liaison with bank for bank account opening;
- Attendance at meeting with banker and provision of documents and information.
Qualifications
Skills & Experience
Degree with 4 years of experience in corporate services
- Proficient in the use of the Microsoft Office suite of applications, specifically MS Word. Excellent written and oral communication skills.
- Good client relationship, organizational and time management skills.
- Excellent interpersonal skills.
- Be fluent in English (spoken and written).
- Be able to engage with clients and build a trusted relationship with them.
- Have experience in managing a portfolio of clients including private clients.
- Have experience into setting up and providing corporate administration companies in all the main free zones in the UAE.
- Having some experience in acting as Company secretary (would be an advantage but not a requirement for the post.
Additional Information
Hybrid working : 2 days at the office and 3 from home
