Key Responsibility
Inbound Operations Management
- Oversee the full cycle of inbound operations including scheduling, receiving, unloading, and put-away of shipments.
- Ensure timely processing of inbound deliveries in line with DC SOPs, KPIs, and SLAs.
- Coordinate with transport, vendors, and brand teams to ensure accuracy and efficiency in receipt of goods.
Process Optimization & Efficiency
- Identify operational bottlenecks and implement corrective actions to streamline workflows.
- Monitor inventory accuracy, bin management, and system updates for inbound stock.
- Support automation and digitization initiatives to enhance warehouse productivity.
Team Leadership & Supervision
- Manage and coach floor supervisors, team leaders, and associates to ensure performance and adherence to warehouse processes.
- Develop daily/weekly rosters and allocate manpower based on workload and priorities.
- Conduct training programs and performance evaluations to upskill the team and promote accountability.
Stakeholder Coordination
- Serve as a liaison between brand teams, logistics, and quality control for all inbound-related concerns.
- Conduct regular review meetings to ensure alignment with business objectives and inventory availability.
- Ensure compliance with health and safety regulations across DC operations.
Reporting & Documentation
- Track operational KPIs including receiving accuracy, put-away time, and space utilization.
- Prepare daily/weekly reports for senior management and recommend improvements based on data insights.
- Ensure documentation and audit trails are maintained as per internal policies and external audit standards.
Desired Experience
- Bachelor's degree in Engineering or a related field; a certification or diploma in Supply Chain Management is preferred.
- Minimum 4 years of experience in distribution center operations, preferably within the retail industry.
- Proven experience in managing inbound processes, team supervision, and inventory coordination.
- Strong communication and interpersonal skills to engage with cross-functional teams.
- Ability to analyze operational data, identify gaps, and implement process improvements.
- Detail-oriented with a strong focus on accuracy, safety, and compliance.
