Assistant Manager - In Room Dining

WE TAKE YOU ABOVE BEYOND

Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Responsibilities

• Assist the In-Room Dining Manager in overseeing all aspects of the in-room dining operations.
• Supervise and train in-room dining staff, ensuring they adhere to company policies and service standards.
• Understanding of health and safety requirements and managing employee behavior in accordance with the regulations.
• Coordinate and schedule staff shifts to ensure adequate coverage during peak hours.
• Monitor and maintain inventory levels of food, beverages, and general supplies, placing orders as needed.
• Conduct shift briefing and training, share the operational aspects, and prepare the team member for the operations.
• Assisting the Manager / General Manager in setting team members goals and appraisal.
• Collaborate with the culinary team to develop and update the in-room dining menu, ensuring it meets guest preferences and dietary requirements.
• Handle guest inquiries, concerns, and complaints promptly and professionally, striving to resolve issues to the guest's satisfaction.
• Maintain a clean and organized in-room dining area, ensuring compliance with health and safety regulations.
• Monitor and analyze in-room dining performance metrics, such as guest satisfaction scores and order accuracy, and implement improvements as necessary.
• Assist in creating and implementing training programs to enhance the skills and knowledge of the in-room dining team.
• Stay updated on industry trends and best practices related to in-room dining services, incorporating innovative ideas into the operation.
• Coordinate needs and requirements with Housekeeping, IT, Front Desk, Culinary, Stewarding, Facilities and Procurement.

Job Requirements
Experience

• Minimum 3 years experience in an integrated resort, restaurant group, private club or luxury hotel chain.

Other Prerequisites

• Enjoys problem solving and can think outside-the-box in difficult situations.

• Have a well-groomed, professional appearance.

• Experience in a supervisory or managerial role within the hospitality industry, preferably in in-room dining / Fine dining.

• Excellent leadership and interpersonal skills, with the ability to motivate and inspire a team.

• Strong organizational and time management abilities, capable of handling multiple tasks simultaneously.

• Exceptional customer service skills, with a keen eye for detail and a commitment to delivering personalized experiences.

• Excellent communication skills, both verbal and written, with the ability to effectively interact with guests, staff, and management.

• In-depth knowledge of food and beverage operations, including menu planning, inventory management, and quality control.

• Familiarity with point-of-sale (POS) systems and other relevant technology used in in-room dining operations.

• Ability to work flexible hours, including night shift, and public holidays, as required.

• A passion for the hospitality industry and a genuine desire to exceed guest expectations.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.