Transguard Workforce Solutions continues to lead the UAE market as a trusted partner for innovative and fully integrated HR services. With more than a decade of experience and a highly skilled team, we are proud to support organizations across the region with tailored workforce solutions.
We are currently hiring a Assistant Manager Learning Platforms on behalf of a prestigious client, based in their Dubai office.
Job Purpose:
- The Assistant Manager – Learning Platforms is responsible for driving the ongoing enhancement, automation, and technical governance of company's learning management systems and digital learning platforms. The role owns the platform roadmap from a functional perspective — ensuring learning technology is stable, scalable, and continuously improved to support the company's learning and development agenda. The incumbent works closely with the Talent & Development team to translate learning strategy into platform capability, while partnering with IT and vendors to deliver system changes, integrations, and automations.
Job Responsibilities:
Platform Management & Enhancement
- Own the day-to-day administration, configuration, and performance of the Bank's learning platform(s) and tools.
- Identify, prioritize, and implement platform enhancements, upgrades, and new feature rollouts in line with business and user needs.
- Maintain a structured change and enhancement roadmap for learning systems, in coordination with the Head of HR Platforms & Operations.
- Conduct regular platform audits to identify gaps, inefficiencies, or opportunities for improvement.
- Maintain learning curricula, certification workflows, and system configurations required to support mandatory, regulatory, risk, AML, sanctions, conduct, information security, and other compliance training requirements.
- Ensure learning platform functionality aligns with evolving regulatory obligations, internal policies, and audit recommendations.
Automation & Process Improvement
- Drive automation of manual learning administration processes (enrolments, certifications, compliance tracking, reporting, notifications.
- Design and implement workflow automations that reduce turnaround time and manual effort across the learning lifecycle.
- Explore and pilot new technologies (AI-enabled learning tools, integrations, self-service capabilities) to modernize the learning experience.
Stakeholder Collaboration
- Partner closely with the Head of Talent & Development to understand learning priorities and translate them into platform requirements.
- Act as the key liaison between HR, IT, and external vendors on all platform-related changes, system integrations, and technical issues.
- Support Talent & Development in the digital delivery of learning initiatives, including talent & leadership development, competency framework enablement, career pathing, and mandatory/compliance training.
System Integrity, Reporting & Compliance
- Ensure data integrity, security, and accuracy across the learning platform(s).
- Develop and maintain dashboards and reports on learning platform usage, learning metrics, and system performance for HR and business stakeholders.
- Ensure learning platforms comply with internal governance, regulatory, and audit requirements.
- Establish and maintain controls to ensure learning data integrity, accuracy, auditability, and regulatory compliance.
- Monitor mandatory training compliance rates and implement proactive interventions to improve completion performance across the Bank.
- Ensure system controls, workflows, and user access management comply with internal risk, governance, and information security standards.
Compliance Learning Governance
- Act as the system owner for all mandatory and compliance-related learning within the learning platform.
- Ensure accurate assignment, tracking, completion monitoring, certification management, and escalation of mandatory training requirements across the Bank.
- Partner with Compliance, Risk, Information Security, Internal Audit, and HR stakeholders to implement new regulatory learning requirements and maintain associated learning records.
- Produce regulatory, audit, and management information reports relating to mandatory training completion, overdue training, attestation requirements, and compliance learning effectiveness.
Qualifications
- Bachelor's degree in human resources, Information Systems, Business Administration, or related field.
Experience
- Minimum 5 years of experience in HR systems/platforms, with specific exposure to Learning Management Systems (LMS) or Learning Experience Platforms (LXP).
- Strong understanding of learning and development methodologies and trends. Having worked as part of a Learning & Development function is preferred.
- Prior experience within banking or financial services is preferred.
- Demonstrated experience in system enhancement, automation, or digital transformation projects.
- Strong functional knowledge of LMS/LXP platforms (e.g., Disprz, Oracle, Cornerstone, SuccessFactors Learning, Do Cebo, or similar).
- Working knowledge of automation tools, system integrations, and reporting/analytics.
- Strong stakeholder management and cross-functional collaboration skills.
- Analytical mindset with attention to detail and process orientation.
- Project management skills, with ability to manage multiple initiatives concurrently.
- Strong communication skills, both written and verbal.
