Assistant Manager/Manager, Business Support

Job Title: Assistant Manager/Manager, Business Support

Job Summary

The Assistant Manager, Business Support plays a key role in driving operational excellence and enabling sales effectiveness. This role oversees business support functions, ensures seamless coordination across stakeholders, and enhances internal processes to support revenue growth. You will work closely with the sales team, vendors, and customers while taking ownership of operational efficiency and continuous improvement initiatives.

Key Responsibilities

• Oversee daily sales support operations to ensure smooth, efficient, and scalable processes
• Lead and manage the end-to-end purchasing process, including vendor coordination, order tracking, and delivery fulfillment
• Act as a key point of contact for customer inquiries, ensuring timely resolution and high service standards
• Coordinate logistics and delivery schedules, ensuring adherence to timelines, cost efficiency, and quality standards
• Drive process improvements and streamline administrative workflows to enhance team productivity
• Manage documentation, reporting, and record-keeping systems, ensuring accuracy, compliance, and accessibility
• Provide guidance and support to junior team members (if applicable), ensuring consistency in operations and service delivery
• Collaborate with cross-functional teams (Sales, Finance, Operations) to support business objectives
• Prepare reports, dashboards, and insights to support management decision-making
• Handle escalations and resolve complex operational or customer issues
• Undertake additional projects and responsibilities as assigned by management

Requirements

• Minimum Degree in Business Management or related field
• At least 5 years of relevant experience, with exposure to sales support or business operations
• Proven ability to manage processes, vendors, and stakeholders effectively
• Strong interpersonal and communication skills with a customer-centric mindset
• Excellent organizational, multitasking, and problem-solving capabilities
• Ability to work independently while leading initiatives and supporting team performance
• High attention to detail with a proactive and solution-oriented approach
• Proficiency in Microsoft Office (Excel, Word, PowerPoint); experience with ERP/CRM systems is an advantage
• Experience in people management is an advantage