ASSISTANT MANAGER RETAIL | BEAMS Abu Dhabi

BEAMS is more than a retail brand — we bring carefully curated products from Japan and around the world through a uniquely Japanese perspective.

Our focus is on creating memorable customer experiences through creativity, craftsmanship, thoughtful service and genuine hospitality. Guided by the Japanese philosophy of Omotenashi, we anticipate customer needs, pay attention to every detail and make every visit personal and inspiring.

We are looking for an Assistant Manager – Retail to join our team in Abu Dhabi and help bring the BEAMS experience to life on the sales floor.

As Assistant Manager – Retail, you will lead the retail floor during assigned shifts and support the Shop Manager in delivering sales, customer experience, team performance and product presentation standards.

You will coach Sales Executives to create meaningful customer interactions through styling, product curation, storytelling and natural hospitality.

KEY RESPONSIBILITIES

• Lead shift briefings, floor allocation, breaks and handovers

• Model and coach The BEAMS Abu Dhabi Way on the sales floor

• Support team sales while prioritising store and customer outcomes

• Monitor conversion, average transaction value and individual contribution

• Develop product knowledge, styling and curation storytelling

• Maintain fitting-room, floor and replenishment standards

• Implement and maintain visual direction provided by the designated VMD

• Oversee mobile and fixed POS use, returns and service recovery

• Coordinate stock availability and counts with the Storekeeper

• Report customer demand, missed sales and local product feedback

• Support retail targets, transaction accuracy and loss prevention

• Approve returns, discounts and compensation within delegated authority

KEY RESULT AREAS

• Retail sales and conversion

• Customer experience and feedback

• Team service standards and product knowledge

• POS and transaction accuracy

• Floor readiness and replenishment

• Stock accuracy and variance control

WHAT WE'RE LOOKING FOR

• 3+ years of experience in premium/luxury retail, fashion, lifestyle or a customer-focused environment

• 1–2+ years of supervisory or team-lead experience

• Strong customer service and people-coaching skills

• Confident communication and ability to lead by example

• Strong interest in fashion, lifestyle, styling and product storytelling

• Commercial awareness with a customer-first mindset

• Excellent English communication skills

• Professional grooming and presentation

• Comfortable working a shift-based schedule, including extended periods of standing and walking

• Flexibility to support launches, events and stock counts

WORKING RELATIONSHIPS

Reports to: Shop Manager

Supervises: Sales Executives

Works closely with: VMD, Storekeeper and F&B Team

If you are passionate about retail, hospitality, Japanese culture and creating exceptional customer experiences, we would love to hear from you.

Join BEAMS and be part of a team representing Japanese hospitality, creativity and lifestyle.