Founded in 1991, Mindray is one of the leading global providers of medical devices and solutions. Firmly committed to our mission of advance medical technologies to make healthcare more accessible, we are dedicated to innovation in the fields of Patient Monitoring & Life Support, In-Vitro Diagnostics, and Medical Imaging System.
Headquartered in Shenzhen, China, Mindray possesses a sound global R&D, marketing and service network with subsidiaries and branch offices in 32 countries in North and Latin America, Europe, Africa and Asia-Pacific, as well as 31 branch offices in China.
Inspired by the needs of our customers, we adopt advanced technologies and transform them into accessible innovation, bringing healthcare within reach. While improving the quality of care, we help reducing its cost, making it more accessible to a larger part of humanity. Today, Mindray's products and services can be found in healthcare facilities in over 190 countries and regions. In China, Mindray's products and solutions can be found in nearly 110,000 medical institutions and 99% of Class A tertiary hospitals.
Position: Assistant Manager- Service Coordination
Department: Operation Business Support
Work Location: Gurgaon
Responsible Territory: India North
Functionally Report to: Manager-Service Operation
Location: India
Job Summary
The Assistant Manager – Service Coordination is responsible for managing end-to-end service coordination activities, ensuring seamless execution of service operations, timely closure of service requests, and effective collaboration across service, logistics, finance and warehouse team.
Responsibilities
- Service Operations Management
- SO Creation & Invoicing includes timely payment followup, ISTO Creation & SPA application.
- AMC/CMC/Part Warranty Renewal Billing
- Track pending cases and ensure timely closure of billing.
- Spare Parts & Logistics Coordination
- Manage spare part requests and ensure timely availability
- Coordinate with warehouse & logistics teams for dispatch and delivery
- Track critical spare shortages for the related orders
- Monitor inventory movement and utilization
- Engineer & Field Support Coordination
- Support service engineers based on priority of tasks
- Support engineers with documentation, approvals, and system updates
- Ensure proper call logging related to Customer Visit & PM
- Engineer & Channel Management
- Act as a coordination bridge between service engineers, and internal teams
- Provide timely updates to service team on service requests
- Handle escalations and ensure quick resolution
- Warranty, Contracts & Compliance
- Manage warranty claims and service contracts
- Monitor contract renewals.
- Reporting & MIS
- Prepare and review daily / weekly / monthly reports
Knowledge And Education Requirements
Graduate from any discipline.
Experience – 8-10 Years in the relevant field.
Medical Industry will be preferred.
