Job Purpose
The Assistant Manager WFM is responsible for staffing, scheduling, and resource planning across the Technology and Digital departments, focused on third-party contractual staff. This role ensures alignment between workforce capacity and delivery goals, working closely with stakeholders across HR, Procurement, PMO, and Finance to forecast demand, manage data, and optimize resource utilization.
Key Responsibilities
- Recruiting Operations
- Coordinate recruitment with delivery teams and vendors to ensure timely onboarding.
- Screen and assess candidates; manage interview scheduling and candidate experience.
- Maintain dashboards and recruitment data; monitor hiring KPIs.
- Stay informed on tech trends and salary benchmarks.
- Forecasting & Planning
- Develop and maintain staffing forecasts based on demand, timelines, and historical data.
- Analyze capacity and performance metrics (utilization, productivity, adherence).
- Provide planning insights to support strategic workforce decisions.
- Contribute to improving WFM tools and practices.
- Reporting & Analysis
- Generate regular reports and dashboards for leadership.
- Conduct root cause analysis and performance tracking.
- Share daily, weekly, and monthly updates on resource capacity and metrics.
Internal/External Interfaces
- Coordinate with internal teams for capacity planning and resource prioritization.
- Participate in committees for demand planning and audit compliance where applicable.
Job Dimensions
- No direct reports.
- Supports workforce planning and cost/resource efficiency across Tech & Digital functions.
Person Specification
Knowledge & Skills
- Strong analytical ability and experience working with large data sets.
- Proficient in WFM tools (e.g., Oracle HRMS), Excel, and dashboards.
- Understanding of resource planning, project lifecycle, and agile frameworks.
- Strong communication, stakeholder management, and leadership skills.
Experience
- 57 years in workforce management, staffing, HR, or talent acquisition.
- Experience in regulated or financial services industries is a plus.
- Financial oversight and planning experience preferred.
Qualifications
- University degree or equivalent work experience.
- Preferred certifications: ITIL, PMP, PRINCE2, COBIT, Agile (Desirable).
