Assistant Operations Manager is responsible for managing the day-to-day operations of a single coworking and serviced office location. This role ensures smooth facility operations, excellent member experience, staff supervision, and adherence to operational standards. The Assistant works
independently on-site while coordinating closely with the Operations Manager for overall alignment, performance tracking, and escalations.
Key Accountability Activities:
Location Operations & Service Delivery
- Manage daily operations of the assigned coworking location to ensure seamless functioning. Supervise front desk activities, member onboarding, and daily customer support.
- Ensure all services (cleaning, maintenance, internet, pantry, meeting rooms) run smoothly.
- Implement and maintain SOPs to guarantee consistent service quality.
- Address and resolve member issues at the location; escalate to Operations Manager when necessary.
Team Supervision & Development
- Supervise Community Associates, Receptionists, and Facilities Assistants at the assigned site.
- Schedule shifts, monitor attendance, and ensure adequate staffing coverage.
- Support hiring, onboarding, and ongoing training of location staff.
- Conduct routine performance observations and provide feedback.
- Create a positive and service-oriented environment at the location.
Facilities & Resource Management
- Oversee facility maintenance, cleanliness, safety, and basic security for the location.
- Conduct daily walk-throughs to ensure workspace readiness and quality standards.
- Ensure IT systems, internet connectivity, booking platforms, and office equipment remain functional.
- Coordinate with vendors, suppliers, and contractors for timely service delivery.
- Monitor meeting room and workspace utilization to maximize efficiency.
Compliance, Risk & Safety
- Ensure the location complies with company policies, regulations, and HSE standards.
- Conduct regular safety checks, emergency exit inspections, and preparedness drills.
- Maintain up-to-date records for compliance and facility certifications.
Collaboration & Member Engagement
- Serve as the key point of contact for members regarding operational and service needs.
- Coordinate with Sales & Marketing for events, client tours, and space preparations.
- Support community-building activities and ensure a positive member environment.
Qualifications/Requirements
- Bachelor's degree in Business Administration, Operations, Hospitality, or a related field.
- 5+ years of experience in operations, hospitality, coworking spaces, or facility management.
- Experience supervising teams or running branch/onsite operations is strongly preferred.
- Strong leadership and people-management skills.
- Excellent communication and customer service capabilities.
- Ability to independently manage operations for one full location.
- Strong organizational and problem-solving abilities.
- Proficiency with operational software, booking systems, and MS Office
