Assistant Reservations Manager in a hotel helps lead the booking team, tracks room income, and trains staff. Key duties include monitoring daily reports, checking third-party sites, and assisting guests.
Duties and Tasks
- Team Leadership: Supervise reservation agents, run daily briefings, and monitor phone calls for quality service.
- Revenue Control: Produce room occupancy reports, track booking goals, and help maximize daily sales.
- Operations Support: Handle complex guest requests, resolve complaints, and sync with the front desk and sales teams.
Job Requirements
- Education: diploma or a degree in hotel management or business.
- Experience: 2 to 4 years working in hotel reservations, front office, or guest services.
- Skills: Strong knowledge of property management software like Opera, good communication skills, and leadership abilities.
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