Assistant Shift Manager - Front Services

Job Description

About Wynn Al Marjan Island:

Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

About The Position

Wynn Al Marjan Island is currently seeking an Assistant Shift Manager – Front Services (Bell & Valet) to join the resort's hotel Front Services team.

Responsibilities

The primary duties and responsibilities of this role are:

• Supervise bellmen, doormen, and valet staff during assigned shifts.
• Ensure timely and professional handling of guest luggage, transportation, and valet services.
• Monitor guest arrivals and departures, coordinating with the front desk and concierge teams.
• Provide hands-on support during peak periods and VIP movements.
• Train and guide team members on service standards, safety procedures, and guest etiquette.
• Conduct shift briefings and ensure team readiness.
• Maintain cleanliness and organization of entrance and bell desk areas.
• Handle guest inquiries and service recovery with professionalism and discretion.
• Ensure qualitative Forbes Five Star standards are met.
• Assist in managing inventory of luggage tags, trolleys, and guest amenities.
• Report operational issues and guest feedback to the Manager – Front Services.
  
  

About You

The ideal candidate for this position will have the following experience and qualifications:

• Minimum 2–3 years of experience in bell services or guest arrival operations, with supervisory experience preferred.
• Strong leadership and communication skills.
• Excellent organizational and problem-solving abilities.
• Proficiency in property management systems and Microsoft Office.
• Fluency in English; additional languages are a plus.
• Professional appearance and a guest-focused attitude.
• Shift-based schedule including weekends, holidays, and evenings.
• Standing for extended periods and handling of luggage or guest items.
• Prior experience and training with Forbes Travel Guide standards required.
  
  

About Wynn Al Marjan Island's Benefits

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package, incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.