The Assistant Store Manager works close to the Store Manager to support the Store's organization and contributes, meeting KPIs and striving to achieve assigned goals. He/she is responsible for merchandising, stock availability, sales, profitability, customer journey, team and general day-by-day management.
Job responsibilities
Category Sales Management and Business Development
- Lead and develop the business of the store, by cultivating a comprehensive and strategic understanding of it and relating to all relevant stakeholders
- Monitor and achieve store performance with relevant KPIs.
- Analyse the store business, propose and implement action plans to improve results.
- Set store performance target for the team and individual with the Store Manager.
- Be sensitive to competitors trading activities and give feedback to Store Manager.
Client Management
- Leverage all clienteling tools to achieve the Store business goals.
- Demonstrate as a sales leadership by delivering excellent customer service and implementing clienteling activities.
- Manage customer service quality, to meet customer expectations by offering excellent customer service standards.
- Improve Mystery Shopper Results with action plans.
- Implement appropriate CRM tools and develop loyal customer of product category.
- Act as brand category ambassador to educate VIP and new Clients.
- Participate into ad-hoc Clientele projects.
Operations and Visual Merchandising
- Ensure that merchandize is properly managed, displayed, stored and maintained by team.
- Maintain inventory accuracy and shrink rates within company standards.
- Report to Stock Planning and Merchandising team when there is out of stock on best sellers.
- Maintain the Visual Merchandising consistent with Company standards.
- Align periodically visual merchandising and sales performance.
- Make the best out of the display and proximity storage
Team Management and Development
- Discuss individual performance every month and coach team members
- Motivate the team so that they perform at their highest level to meet their individual and store objectives
- Organize the team in an efficient manner according to business needs and delegate responsibility
- Translate strategic and business goals into concrete and individual actions and objectives
- Conduct category training to the team
- Execute the in-store training routine set by the Store Manager
Profile
- 5 years experience in a supervisor role in Fashion/Luxury Sales with exposure to the relevant category
- Bachelor's Degree or equivalent is preferred
- English fluent
- Manages his/ her image standards on a high level
- Strong selling and communication skills are necessary
- Excellent relationships skills, self-reliant, approachable and patient
- Confidence, organizational skills, professionalism
