1. Sales & Business Performance
- Support the Store Manager in achieving store sales targets, KPIs, and profitability objectives.
- Monitor daily, weekly, and monthly sales performance and implement action plans to address gaps.
- Assist in executing sales promotions and campaigns to maximize revenue.
- Provide coaching and guidance to sales staff to enhance selling skills and customer engagement.
2. Team Leadership & Development
- Assist in supervising, motivating, and developing store staff.
- Support recruitment, onboarding, training, and performance management of team members.
- Conduct regular team meetings to communicate goals, updates, and expectations.
- Foster a positive and collaborative work environment to retain high-performing staff
3. Customer Service & Experience
- Ensure a high standard of customer service is consistently delivered.
- Handle customer complaints and issues professionally, ensuring satisfactory resolutions.
- Maintain store standards that enhance the customer shopping experience.
4. Store Operations & Compliance
- Oversee daily store operations including opening, closing, cash handling, and inventory management.
- Ensure accurate cash reconciliation, stock counts, and reporting.
- Maintain compliance with Sharaf Retail and Cotton On policies, including health and safety standards.
- Assist in implementing operational processes to improve efficiency and effectiveness.
5. Visual Merchandising & Store Presentation
- Ensure store layout, displays, and merchandising align with Cotton On visual guidelines.
- Monitor stock levels, replenishment, and presentation of merchandise.
- Support store audits and action plans to maintain standards.
6. Reporting & Administration
- Prepare and submit operational reports, sales data, and performance summaries as required.
- Support the Store Manager in administrative tasks including scheduling, payroll, and documentation.
