About Jumeirah
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
About the Job
An exciting opportunity has arisen for an Associate Director of Brand Operations to join Jumeirah.
The main duties and responsibilities of this role include:
- Lead the delivery of an elevated and consistent brand experience across Signature restaurants, ensuring each concept is translated into a guest journey that feels distinct, refined and commercially supportive.
- Embed operational brand standards across service touchpoints, OS&E, uniforms, collateral and in-restaurant presentation, protecting Jumeirah's luxury positioning.
- Drive opening and relaunch readiness for restaurant concepts, ensuring all creative, operational and guest-facing elements are aligned before launch.
- Partner with Restaurant GMs, F&B Operations, Culinary, Marketing and Design teams to ensure concept intent is practical, deliverable and consistently experienced by guests.
- Use audits, feedback and on-site observation to identify gaps and improve the guest journey, strengthening satisfaction, repeat visitation and reputation.
- Champion detail, quality and readiness across the portfolio, ensuring the experience promised by Marketing and Sales is delivered in the restaurant.
About You
The ideal candidate for this position will have the following experience and qualifications:
- 8+ years experience in luxury restaurant or hotel operations, guest experience or brand operations
- Minimum 2–3 years managing standards or openings across multi-outlet environments
- Proven experience in pre-openings, concept rollouts or brand implementation
- Strong operational understanding across different restaurant concepts and formats
- Detail-driven with a passion for delivering consistent luxury experiences at scale
About the Benefits
At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
Benefits include:
- Supportive and inclusive work environment
- Access to Learning & Development programmes and clear career pathways
- Opportunities for internal mobility within our global network
- Colleague discounts on food, beverage, and hotel stays worldwide
- Comprehensive healthcare and life insurance coverage
- Paid annual leave entitlement
- Incentive programmes aligned with leadership performance
- Competitive tax-free salary paid in UAE Dirhams (AED)
