About Dubai Holding Real Estate:
Dubai Holding's real estate business has developed strategic destinations and communities that offer unique and attractive lifestyle opportunities to meet the evolving needs of Dubai's residents and visitors alike. As a master developer, we invest in sustainable infrastructure, accessibility, community amenities and family-focused facilities including community centers, mosques, schools, supermarkets and landscaping.
Our integrated real estate offering also includes a robust land sales portfolio, project management for large-scale projects, as well as top-notch facilities management services.
About the Job:
An opportunity has arisen for an Associate Director - Community Management (QA, Handover and DLP) to join Dubai Holding Real Estate. The job holder is responsible for overseeing the Community Management function, including handover, Defects Liability Period (DLP), and Quality Assurance (QA) activities across communities, ensuring contractual compliance and service excellence. The role provides leadership to teams and stakeholders to deliver seamless asset handovers and superior customer experience that reflects the value of the client's investment.
The main duties and responsibilities of this role:
Master Community Handover
- Provide strategic oversight on the use of relevant systems for snagging and inspections done by Company Community Management (DHCM), to ensure compliance with handover standards.
- Lead cross-functional coordination with the Projects team and contractors to ensure timely, accurate, and complete handover of updated project information to Company Community Management (DHCM) through standardized and approved checklists.
- Conduct pre-handover inspections and snagging to ensure all amenities and infrastructure are due to be completed by handover dates
- Provide continuous updates and follow-up on handover, snagging and inspections between projects delivery and Company Community Management (DHCM)
- Oversee and drive follow-ups with Contractors and the Projects Team to ensure all snags reported by Company Community Management (DHCM) are resolved and de-snagging is completed in line with quality standards prior to unit handover.
- Provide governance and leadership over daily, weekly, and periodic coordination meetings with Contractors and the Projects Team to ensure timely delivery of all amenities in accordance with the CHO date.
- Initiate a pre-mobilization plan for Company Community Management (DHCM) including: DLD registration, service charges, staff deployment
- Initiate a risk register for master community infrastructure related risks and ensure close coordination with the infrastructure delivery team to mitigate.
- Implement Quality Management Software: Utilize software tools to track defects, manage inspections, and generate reports.
- Implement Continuous Improvement Initiatives: Develop and implement strategies to improve construction quality, efficiency, and safety.
DLP and Community Handover
- Manage all Defects Liability Period (DLP) requests and provide end-to-end for all, ensuring effective coordination with the DLP project delivery team to close tickets within agreed SLAs, and proactively escalate unattended, overdue, or disputed DLP snags to senior stakeholders for resolution.
- Develop and maintain a file of disputed snags for final settlement deductions to the main contractor
- Develop scope of services to engage an external vendor to carry out the required out of scope/ disputed items & works
- Maintain a comprehensive record of defects, including their location, severity, and required corrective actions. Support with evidence and information in case of a dispute between DLP matters
- Monitor the budget allocated for defect rectification and ensure that costs are controlled. Identify Automation Opportunities: Assess DLP processes and workflows to identify areas where automation can be applied to improve efficiency, reduce errors, and enhance scalability.
- Select and Implement Automation Tools: Research and select appropriate automation tools or platforms that integrate with existing DLP systems. Implement these tools and configure them to automate routine tasks.
- Develop Automation Workflows: Create automated workflows to streamline tasks such as data classification, anomaly detection, incident response, and report generation.
- Lead the formal receipt of community assets and ensure structured, compliant handover to Company Community Management (DHCM) in line with approved handover protocols.
- Manage DLP process for common area assets, ensuring timely resolution of defects, adherence to SLAs, and protection of asset value.
- Review and ensure all closeout documents are completed prior to handover.
- Initiate the lessons learned project reports and ensure close coordination with design and development team to adhere to, by conducting regular meetings during design stages and conduct a peer review on upcoming projects
About you:
The ideal candidate for this position will have the following experience and qualifications:
- Bachelor's degree in Engineering, Architecture, Facilities Management, Construction Management, or a related discipline.
- Relevant certificate in Project Management/Asset Management/ community Management preferred
- Min 8-10+ Yrs of progressive experience in community management, property development, facilities management, or asset handover within large-scale residential or mixed-use developments.
- Proven experience overseeing handover, Defects Liability Period (DLP), and Quality Assurance (QA) functions, including contract administration and SLA governance.
- Strong track record in delivering high-quality customer experiences during asset delivery and post-handover phases.
- Proficient in the use of digital handovers, snagging, and asset management systems, as well as reporting and dashboard tools.
- In-depth knowledge of construction handover processes, DLP management, QA standards, and community asset lifecycle management.
- Strong decision-making skills with the ability to assess risk, resolve issues, and drive timely outcomes.
- Ability to multitask and prioritize workload
- Flexible approach to work with the ability to adapt to a fast-paced, ever-changing environment
- Strong leadership and stakeholder management skills
- Cross functional collaboration
- Ability to multitask and effectively prioritize workloads in a fast-paced, evolving environment. Contract management and negotiation skills
- Compliance and risk mitigation.
- Excellent communication and customer relationship management skills.
- Analytical and problem-solving capabilities, with the ability to manage escalations and drive timely resolution.
About the Benefits:
At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.
