Associate Director, Loans Operations

Get To Know Us:

SS&C Technologies is the world's largest independent hedge fund and private equity administrator, as well as the largest mutual fund transfer agency. SS&C's unique business model combines end-to-end expertise across financial services operations with proprietary software and solutions to service even the most demanding customers in the financial services and healthcare industries.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans, Centralised location – 2 minutes walk from Raffles Place MRT
• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave
• Your Wellbeing: Medical, Dental, Parental Leave and Well-Stocked Pantry
• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
• Training: Hands-On, Team-Customised, including SS&C Learning and Development
• Extra Perks: Bonus Scheme, SS&C Stock(s) Allocation for employees who are eligible

What You Will Get To Do:

The Associate Director – Loan Operations is a leadership role responsible for delivering high-quality, end-to-end loan servicing across alternative credit strategies. The role is fundamentally operations-led, with accountability for BAU delivery, team leadership, and a well-controlled operating environment.

In addition, the position drives process improvements and supports business growth initiatives, acting as a key bridge between operations, clients, and commercial teams.

Loan Operations Delivery & Team Leadership (Primary Focus)

• Lead the end-to-end loan lifecycle across onboarding, funding, servicing, and repayment activities
• Approve credit agreements, trade documentation, and loan notices, ensuring accurate interpretation and system capture
• Oversee execution of loan-related transactions, including drawdowns, repayments, fees, and borrower communications across a range of facility types
• Own the control environment supporting loan operations, including data integrity, reconciliations (cash, positions, accruals), and transaction processing
• Lead audit engagement and ensure a well-governed operating framework
• Identify, escalate, and mitigate operational risks arising from BAU activities
• Serve as the primary escalation point for clients and internal stakeholders
• Lead client interactions, queries, and due diligence processes
• Partner with deal teams and legal/compliance to support transaction execution and ongoing servicing
• Lead and develop the loan operations team (hiring, coaching, performance management)
• Set clear accountability for delivery quality, timelines, and client service
• Provide oversight and challenge team outputs, ensuring consistent standards

Process Improvement & Operational Excellence

• Identify and execute improvements to enhance efficiency, scalability, and operating model effectiveness across loan operations
• Lead or support workflow optimisation, automation, and system enhancement initiatives
• Simplify and standardise processes to improve consistency and reduce operational risk
• Partner with Operations, Technology, and FA teams to embed best practices and scalable solutions
• Drive a culture of continuous improvement across the operating model

Business Development & Client Support

• Support business development initiatives, including client pitches, presentations, and RFP responses
• Translate operational capabilities into client-focused solutions and scalable service models
• Contribute to platform demonstrations, onboarding of new clients, and expansion into new asset classes or jurisdictions
• Provide operational input into pricing and commercial structuring

What You Will Bring:

• Bachelor's degree in finance, Accounting, Business, or a related field; CPA, ACCA, CFA, or equivalent is a plus.
• 8–12 years of relevant experience in loan operations within fund administration, private credit, banking, or trusteeship.
• Deep technical knowledge of loan structures, including bilateral, syndicated, PIK loans, revolvers, bridge loans, distressed debt, and mezzanine.
• Hands-on experience with loan servicing systems such as Allvue, Solvas, ClearPar, Investran, eFront, or similar platforms.
• Strong understanding of fund structures, including closed‑end funds, open‑end credit funds, and private debt vehicles.
• Proven leadership skills with experience managing teams and high-touch client relationships.
• Excellent analytical, organisational, and problem-solving abilities.
• Track record in ensuring accurate and timely loan processing and reporting.
• Demonstrated ability to maintain robust internal controls with minimal errors or audit findings.
• Focus on client satisfaction and building operational trust.
• Commitment to team development, low turnover, and efficiency gains through process improvements and automation.

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers.