Associate Manager - Merchant Operations (Content & Catalogue)

Job Title:

Associate Manager - Marketplace Operations (Content) | Majid Al Futtaim Retail | Cairo

Role Purpose:

The role holder will be responsible for developing, optimizing, and maintaining high-quality product content across the e-commerce marketplace to ensure accuracy, consistency, and compliance with platform standards. The primary objective of the role is to enhance product discoverability, conversion, and customer trust through clear and policy-compliant content. The role holder will work closely with sellers, internal stakeholders, and operational teams to create and improve product listings, including titles, descriptions, attributes, images, and taxonomy alignment. This includes auditing existing content, identifying gaps in the content and retrieving the missing information using content tool, resolving content-related issues, and ensuring adherence to marketplace guidelines, legal requirements, and brand standards. In addition, the specialist plays a key role in improving overall customer experience by ensuring that product information is complete, accurate, and easy to understand, thereby reducing returns, customer queries, and dissatisfaction.

Key Responsibilties:

Product Content Creation & Enhancement: Create, optimize, and maintain high-quality product content across the marketplace, including titles, descriptions, bullet points, attributes, specifications, images, and enhanced content to improve discoverability and customer clarity.

Content Quality Management: Ensure product content is accurate, complete, consistent, and aligned with category, brand, and marketplace content standards.

Catalog & Taxonomy Alignment: Map products correctly to categories, sub-categories, and attributes, ensuring accurate taxonomy alignment and improved search and navigation performance.

Content Issue Resolution: Identify, investigate, and resolve content-related defects such as missing or incorrect attributes, mismatched images, inaccurate/unformatted descriptions, duplicate listings, and customer-impacting errors.

Policy & Compliance Adherence: Ensure all product content complies with marketplace policies, regulatory requirements, intellectual property guidelines, product safety standards, and restricted product rules.

SOP Execution & Governance: Execute defined SOPs for content creation, enhancement, audits, and corrections; create, update, and maintain SOPs and process flows as required.

Root Cause Analysis: Participate in root cause analysis for content quality defects, customer complaints, high returns, or compliance issues and propose preventive actions.

Process Improvement Identification: Identify content-related pain points and inefficiencies at a functional or process level and recommend enhancements to improve quality, speed, and scalability.

Improvement Project Ownership: Demonstrate the ability to handle content improvement initiatives independently and support assigned components of larger cross-functional projects.

Project Execution: Execute standard and small-scale content projects, or assigned deliverables of larger programs, using tools, dashboards, and reports to meet quality, SLA, and productivity targets.

Escalation Management: Manage routine and predefined content-related escalations and ensure timely resolution in line with SLAs.

Stakeholder Communication: Communicate clearly with Project Leads and stakeholders on content risks, dependencies, issues, and delivery status.

Minimum experience

• 3 years + working experience, in Seller support, Customer support, Operations or seller experience.
• Preferably 2+ years in the retail/e-Commerce business or closely related industry