Associate, Product Operations

We are looking for an Associate, Product Operations to join our EU & APAC Consumer Platform team and reinvent on-demand delivery with us.

The EU & APAC Consumer Platform team at Delivery Hero consists of smart and driven people from all around the world who work closely together with our entities worldwide to provide an amazing experience to our customers. The Product Support team within Product Operations is currently supporting the local business teams on the consumer platform for brands like foodpanda, foodora, and Yemeksepeti in 17 markets in the EU and APAC regions with questions or requests about our consumer product solutions providing essential technical support and ensuring the timely resolution of product issues. 

What's on the menu:

• Analysing and categorising reported issues, replicate bugs where possible, and determining root causes.
• Providing in-depth technical support to users experiencing product malfunctions.
• Identifying critical issues and escalating them to the appropriate engineering or development teams for resolution.
• Maintaining FAQs and troubleshooting guides to streamline internal support processes.
• Keeping users informed about ticket status, resolution timelines, and workarounds when applicable.
• Working closely with Product and Engineering teams to report recurring defects and suggest product improvements based on user feedback and identified patterns.

What you need to be successful

What you can bring to the table:

• Bachelor's degree in Business, Computer Science, Natural Science Studies, or a related field. 
• Around 1-2 years or more of experience in fintech, product operations, technical support, or a similar role.
• Good understanding of software debugging, log analysis, and troubleshooting techniques. 
• Able to quickly identify and diagnose issues with a structured approach.
• Strong written and verbal communication skills for user interactions and stakeholder updates.
• Experience working with engineering teams and familiarity with ticketing systems like Jira would be an added advantage
• Systematic, structured and detail-oriented mindset, with an ability to work independently in a fast-paced environment.
• Great cross collaboration and influencing skills with an ability to convey complex information in simple and clear language
• Good understanding of software development processes, API debugging, SQL queries, and related tools (e.g. Jira, Confluence, Miro, Datadog, Grafana, Charles Proxy, Postman.) would be a plus