It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description:
Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $46 billion in revenue, we have become the world's largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.
Position Summary:
Ingram Micro Levant is looking for a Presales Engineer to handle Cisco. Major responsibilities include gaining understanding of customer's business and analysis of customer's system and product needs. In addition to providing primarily pre-sales technical support for the development and implementation of complex products/applications/solutions. Incumbent must have good knowledge in the Levant market, and well-versed in Cisco (networking, cloud, and security solutions).
Main Responsibilities:
- Convert customers/resellers enquires into right technical solutions.
- Meet with end users to better understand their requirements if necessary.
- Generate Bill of Materials.
- Conduct demos and proof of concept in Ingram Micro demo center to present right solution to customer (reseller and/or end user).
- Design solutions blocks in collaboration with hardware/software vendors and present same to customer.
- Arrange and conduct a technical training for partners/customers.
- Arrange and conduct in-house technical training for Ingram Micro's partner (where applicable) as per target assign.
- Study and take seriously all the arranged training by the department head to keep the technical knowledge at the required level.
- Get Pre-Sales/technical certificates from vendor.
- Know well technically what the competition is offering.
- Make sure that the demo center (hardware and software) is working properly.
- Develop, execute, and maintain good relationship with technical team in top # (as per target assigned) reseller accounts to make Ingram Micro first choice company to deal with.
- Develop, execute, and maintain good relationship with Vendor's sales team to get maximum business support (special prices).
- Support the resellers in troubleshooting.
- Work on upgrading system/tools whenever is required from vendor.
- Be representative and ready any time to meet resellers.
- Report to vendor as per vendor's requirements (if applicable).
What you bring to the role:
- Entry-level professional individual contributor on a project or work team. Work is closely supervised. Problems faced are not typically difficult or complex. Explains facts, policies and practices related to job area.
- Works on projects of limited scope and complexity. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
- Uses company standard policies and procedures to resolve issues in which answers can be readily obtained. Work is reviewed regularly by supervisor or more senior peers.
- Requires broad theoretical knowledge typically acquired from advanced education. Typically requires a four-year college degree or equivalent experience and 2 years functional experience.
- This is not a complete listing of the job duties. It's a representation of the things you will be doing, and you may not perform all these duties.
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