Associate / Senior Associate, Operations - Customer Service Team, Corporate Banking

PRINCIPAL RESPONSIBILITIES:

1.Customer Service

• A point of contact to provide end to end (E2E) customer service
• Handle customer problem and job service
• Tracking and follow up customers queries

2.Provide consultation to customers on bank's products/services specifications and assist customers on banking transactions such as:-

a) Account Opening Operation

• Preparation of various business application form documents
• Coordinate and work closely with Operation Team to complete customer's queries
• Meeting customer with Relationship Manager to provide onsite support.

b) Account Closure

• Signature verification, arrange closure of accounts and funds remittance.

c) Pricing

• Assist Term Deposit interests rate fixing

d) Transaction & Receipt

• Support and assist business units/support team on:
• Customer transaction information or notification of exceptions
• Transaction processing, tracking, control, inquiry, advices, etc.
• Monthly statement or transaction advices
• Fax transaction (Codefax)
• Mailing Handling

e) Credit

• Assist in checking credit limit availability and preparation of loan instruction (Drawdown / Rollover / Repayment).

f) E-Banking Service

• Applications, amendment of and follow-up of e-Services (EB/MMAS/CODE FAX product application, etc.)
• Assist customers on e-Services related matters such as MMAS password reset, MMAS resend etc.

3.System Maintenance

• Maintain and record customer service details and follow up matters in customer service system (I-Call).

4.Policy, Procedure & Working Manual

• To update and maintain team's policy, procedure & working manual whenever needed.

5.Report

• Prepare Code Fax Daily Reconciliation and other Ad-Hoc Reports

KEY COMPETENCIES

• Diploma / Degree Holder with minimum 3 years of relevant Corporate Banking operational banking experience.
• Understanding of banking products, operations, systems and procedures.
• Understanding of regulatory and internal management reporting requirements
• Strong team spirit
• Good communication skills, courteous and tactful.
• MS Office skills.