Job Summary
Manage all Settlement, file submissions, follow up and accounting functions for Credit & Debit card transactions of the Bank. Manage accounting and book keeping functions of all Card Operations. Support Cards business team for new product launches and UATs, designing processes and change implementations. Ensure seamless day to day Card reconciliations and settlements activities are in line with approved SOP and SLA.
Key Accountabilities
- Ensure all accounting entries are posted related to settlements (Diners, MasterCard and Visa for credit cards, debit cards, prepaid and Paycards, Amex and CUP acquiring) in timely manner without error.
- Ensure no loss due to settlement failure
- Ensure all complaints are highlighted to line management and resolution is provided.
- Allotment of Chargeback & Re-presentment in respective chargeback accounts.
- Credit or Debit Customer's Account on the basis of Base II Reject
- Recovering the amount as per the Debit card Settlement adjustment and track the Block of Customer Accounts.
- Working with IT for UAT support and implementation of schemes mandates on-time.
Handle all activities assigned by line manager and department Head.
Other Accountabilities
Internal
- Branches, Cards Business Team, Recon Team, Operations Risk, Call Centre, Vault Unit, RTB cards, ATM channels, IT, Corporate Banking, Cards marketing and HR.
External
Visa / MasterCard / Diners / Amex / CUP, Commercial Bank co-branders/ joint ventures, Qatar Central Bank NAPS scheme and others
Key Interactions
Competencies
- Customer Focus
- Job Knowledge
Skills
- Ability to interact with internal and external stakeholders in a multi-cultural environment
- Auditing
- Bank Checks
- Bank Operations
- Bank Policies and Procedures
- Bond Services
- Certificates of Deposit
- Certification in Anti money laundering (CAMS certification)
- Checking Accounts
- Consumer Lending
- Credit Card Accounts
- Customer Service
- Due Diligence
- Escrow Services
- Extensive knowledge of the banking sector in Qatar and the region
- Financial Analysis
- Financial Consulting
- Financial Products
- Foreign Exchange
- In-depth knowledge of cheque processing
- Insurance Knowledge
- Knowledge of AML/ CFT process and KYC regulations
- Knowledge of Retail Banking Industry and branch banking
- Loan Processing
- Mutual Funds
- New Accounts
- Online Banking
- Personal Banking
- Private Client Services
- Regulatory Compliance
- Relationship Management
- Risk Analysis
- Salesmanship
- Savings Accounts
Education
- Bachelor degree or equivalent
