The Audio Visual Specialist will be responsible for the technical design, installation, optimization, and support of complex audio-visual systems. This role requires a highly detail-oriented professional who can translate client requirements into robust AV solutions that blend leading-edge technology with exceptional user experiences. The AV specialist will work closely with sales teams, project managers, and on-site technicians to ensure seamless project delivery from initial concept to final execution.
Key Responsibilities:
System Design & Integration:
- Develop comprehensive AV system designs, including selecting appropriate hardware, software, and network components.
- Produce system diagrams, schematics, and architectural drawings using industry-standard tools (e.g., AutoCAD, Visio).
Installation & Configuration:
- Coordinate and oversee on-site installations, ensuring adherence to design specifications, safety protocols, and best practices.
- Configure and calibrate audio processors, video switchers, displays, control systems (Crestron, Extron), and other AV equipment.
Technical Support & Troubleshooting:
- Provide Tier 2/3 support for AV-related issues, diagnosing and resolving system faults promptly.
- Implement quality assurance tests, including signal flow checks, performance tuning, and interoperability validations.
Project Collaboration & Management:
- Collaborate with project managers and engineers to refine scopes, timelines, and resource needs.
- Communicate effectively with stakeholders, including clients and internal teams, to ensure understanding and satisfaction with AV solutions.
Documentation & Training:
- Maintain detailed system documentation, manuals, and standard operating procedures.
- Conduct training sessions for end-users, internal staff, or field technicians on AV system operation and maintenance.
Research & Development:
- Stay current with emerging AV technologies, standards, and industry trends.
- Recommend updates or enhancements to existing solutions and explore innovative approaches that increase system efficiency, reliability, and user experience.
Qualifications & Requirements:
Education:
- Bachelor's degree in Audio Engineering, Electrical Engineering, Computer Science, or a related technical field. Equivalent work experience may be considered.
Experience:
- 3+ years of hands-on experience in AV system engineering, integration, or support. Preferably someone who also has experience in ELV systems.
- Proven track record of working with professional audio, video, conferencing, and control systems.
Technical Skills:
- In-depth knowledge of AV equipment: digital mixers, DSPs, video processors, projectors, LED walls, microphones, and cameras.
- Experience with industry-standard control platforms (Crestron, AMX, Extron) and video conferencing solutions (Zoom, Microsoft Teams, Webex).
- Strong understanding of networking principles (IP, VLANs, PoE) and familiarity with AV-over-IP protocols.
- Proficiency in CAD software, signal flow diagrams, and system documentation tools.
Soft Skills:
- Excellent communication and interpersonal skills, with the ability to translate technical concepts into layman's terms.
- Problem-solving mindset, adaptability, and attention to detail.
- Strong time-management and organizational abilities, with a commitment to meeting project deadlines.
Certifications (Preferred):
- CTS (Certified Technology Specialist)
- Crestron or Extron Programmer Certifications
- Dante Certification (Level 2 or above)
