Job Purpose
To lead and manage auxiliary services, including facilities, transportation, accommodation, and support services, ensuring efficient, compliant, and cost-effective operations that support business continuity and organizational objectives.
Education & Qualification
- Bachelor's Degree in Business Administration, Facilities Management, Engineering, or a related field.
- Relevant professional certification is an advantage.
Experience and Skills:
Industry Experience (No. of years):
- 5–10 years of experience in facilities, administration, or auxiliary services management
Position/functional experience (No. of years):
- 5–8 years in a supervisory or managerial role within facilities, operations, or auxiliary services.
Competencies and Skills:
- Leadership and team management
- Operational and facilities management
- Budgeting and cost control
- Vendor and contract management
- Problem-solving and decision-making
- Strong communication and stakeholder management
- Planning, organization, and time management
- Health, safety, and compliance awareness
- Analytical and reporting skills
- Customer service and service excellence orientation
Roles, Responsibilities, Duties
- Operational Management
- Lead and manage all auxiliary services to support business operations.
- Implement service standards, procedures, and continuous improvement initiatives.
- Monitor service performance and operational efficiency.
- Facilities Management
- Oversee the maintenance and upkeep of facilities, accommodations, and infrastructure.
- Ensure facilities are safe, functional, and compliant with regulations.
- Transportation & Accommodation
- Manage employee transportation and accommodation services.
- Ensure service quality, utilization efficiency, and employee welfare standards.
- Vendor & Contract Management
- Manage contractors, suppliers, and service agreements.
- Monitor vendor performance and ensure SLA compliance.
- Budget & Cost Control
- Prepare and manage departmental budgets.
- Control costs and identify efficiency improvements.
Health, Safety & Compliance
- Ensure compliance with company policies and regulatory requirements.
- Conduct inspections and address compliance gaps.
Team Leadership
- Lead, coach, and develop the auxiliary services team.
- Monitor performance and promote service excellence.
Asset Management
- Oversee company assets, equipment, and resource utilization.
- Maintain accurate inventory and asset records.
Reporting & Stakeholder Management
- Prepare operational reports and KPI updates.
- Coordinate with departments to meet support service requirements.
Emergency & Business Continuity
- Support emergency response and business continuity plans.
Ensure continuity of critical support services during disruptions.
