Introduction: We are seeking a skilled and proactive AV Technician to join our team in the hospitality industry. This position plays a crucial role in providing seamless audio-visual support to enhance the guest experience. The ideal candidate will have a strong technical background in AV systems, a good understanding of the hospitality environment, and the ability to troubleshoot and maintain AV equipment across multiple hotel and event spaces.
Key Responsibilities:
- AV System Setup & Support:
- Install, configure, and maintain audio-visual equipment, including projectors, sound systems, video conferencing tools, and screens in meeting rooms, event spaces, and guest rooms.
- Set up and test AV systems for conferences, events, meetings, and entertainment activities.
- Ensure that all AV equipment functions smoothly for guests and internal staff during scheduled events or presentations.
- Technical Support & Troubleshooting:
- Provide on-site technical support during events, assisting with any AV-related issues in real-time.
- Troubleshoot and resolve AV equipment issues quickly and efficiently to minimize disruption during events.
- Maintain an organized inventory of AV equipment and assist in troubleshooting and repairing any malfunctioning equipment.
- Routine Maintenance & Upgrades:
- Perform regular maintenance and checks on all AV equipment, ensuring optimal performance at all times.
- Update and upgrade AV technology as needed, ensuring the property stays current with the latest audio-visual solutions.
- Provide recommendations for new AV technology or upgrades to improve the overall guest experience.
- Collaboration with Event & Operations Teams:
- Work closely with event planners, conference coordinators, and the operations team to understand specific AV needs for upcoming events and ensure equipment is available and functioning as required.
- Assist in the setup of lighting, sound, and video displays for large events and presentations.
- Customer Service:
- Interact with guests in a professional and courteous manner, assisting with any AV needs or requests related to their stay or events.
- Ensure that the AV systems used by guests and clients are user-friendly and provide guidance when needed.
- Documentation & Reporting:
- Maintain logs of equipment usage, service records, and repairs performed.
- Ensure all AV system installations, upgrades, and maintenance are documented thoroughly for reference and future planning.
Qualifications:
- Proven experience as an AV Technician, preferably within the hospitality or event industry.
- Strong technical knowledge of AV equipment including sound systems, video projectors, screens, microphones, lighting, and video conferencing solutions.
- Familiarity with audio-visual control systems and software (e.g., Crestron, Extron, AMX).
- Ability to diagnose and repair AV equipment issues quickly and effectively.
- Strong problem-solving skills with the ability to handle high-pressure situations.
- Excellent attention to detail and ability to ensure high-quality setups for all events and guest experiences.
- Knowledge of safety protocols and proper handling of AV equipment.
Preferred Skills:
- Certification in AV technology or a related field is a plus.
- Experience with advanced AV systems and event coordination.
- Knowledge of networking systems and integration of AV systems with IT infrastructure.
- Previous experience working in hospitality, conference venues, or event spaces.
