AVP-Middle Office

About Citco:

The market leader. The premier provider. The best in the business. At Citco, we've been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we'll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco.

About the Team & Business Line:

Fund Administration is Citco's core business, and our alternative asset and accounting service is one of the industry's most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.

Your Role:

• You will manage a team whose role is ensuring that MOS deliverables are produced accurately and in accordance with risk management best practices.
• Lead and manage a Treasury Operations team responsible for the accurate and timely execution of client cash movements, investment funding, distributions, capital calls, internal transfers, invoice payments and other treasury-related transactions.
• Oversee the setup, maintenance, validation and governance of Standard Settlement Instructions (SSIs), including new account openings, amendments, approvals and periodic reviews.
• Perform callbacks, review and approve payments, SSI setups, fraud risk alerts and high-value treasury transactions.
• Act as subject matter expert for treasury payment workflows, including wire processing, payment controls, approval matrixes, and maker-checker governance.
• Knowledge of SWIFT and ISO 20022 messaging standards such as MT101, MT103, MT202, MT940, pain.001, pacs.008 and related treasury messaging formats would be an advantage.
• Drive operational excellence through continuous process improvement, risk mitigation initiatives and implementation of industry best practices.
• Work with clients in a professional manner to resolve any open issues.
• Lead client onboarding and service implementation efforts, including treasury operating model design, bank account setup, payment workflow design and approval structures.
• Participate in client pitches, solution demonstrations, RFP responses, client visits and operational due diligence reviews.
• Collaborate with internal Fund Accounting, Investor Relations, Trade Operations, OTC Operations, Legal, Compliance and Technology teams to deliver integrated client solutions.
• Be the point of contact for your location and function, collaborating with respective leaders across the business to achieve collective goals.
• Establish, alongside AVPs and senior managers, team goals, performance objectives, resource planning and succession strategies.
• Ensure adherence to Global Best Practice Policies and provide leadership in all matters relating to treasury operational risk, payment security and incident management
• Co-ordinate internal SOC/audit requirements.
• Regularly review the existing processes and seek and implement operational efficiencies wherever possible.

About You:

• Bachelor's Degree in Accounting, Finance, Economics, or other quantitative subjects with at least 5 years of working experience in Financial Services with strong background in Treasury Operations, Cash Management, Payments, Banking Operations.
• Demonstrate experience in leadership and team management.
• Strong understanding of wire processing, payment controls, SSI management, callback procedures and treasury operational risk.
• Experience working with global custodians, correspondent banks, transfer agents and paying agents.
• Knowledge of hedge funds, private equity funds, real estate funds, mutual funds and institutional investment structures is desirable.
• Experience managing client onboarding, treasury operating model reviews and payment workflow design.
• Excellent communication and client relationship management skills with the ability to engage senior stakeholders.
• Customer Service and analytical, problem-solving and risk management capabilities.
• Committed team player with excellent communication and interpersonal skills.
• Ability to work effectively in a team environment.
• Adaptive, flexible professional style, capable of working in a fast paced, dynamic environment.

Core Skills and Behaviors You'll Bring:

Building Future Readiness – Demonstrates resilience by adapting well to change and is committed to improving knowledge and skills for the future.

Delivering Client Excellence – Partners with internal and external clients to understand needs, develop solutions and deliver an excellent client experience.

Problem Solving & Decision Making – Demonstrates Data Literacy to analyze issues, identify practical solutions, and make informed decisions while taking responsibility for outcomes.

Building Relationships – Builds trusted relationships in an inclusive way. Positively influences outcomes while strengthening working relationships.

Emotional Intelligence – Demonstrates self-awareness in identifying emotions, understanding triggers, and choosing appropriate behavior for the circumstance. Recognizes when biases may be impacting decisions. Seeks to understand and empathizes with others emotions and perspectives.

Managing Risk – Commits to protecting Citco by being aware of internal and external risks, thinking ahead to understand how those risks could affect people, processes or outcomes. Takes proactive steps using sound judgement to support safe and effective decision making. Values and promotes a strong risk culture.

AI & Digital Literacy – Demonstrated ability to leverage AI-powered tools and evolving digital technologies to enhance productivity, efficiency, and quality of work

Leadership Skills and Behaviors You'll Bring:

Strategic Thinking – Develops forward-looking strategies for growth by identifying market trends and transformation opportunities. Drives innovation by challenging conventions, fostering creativity, and translating insights into impactful strategies that position Citco for sustainable success.

Distributing Leadership – Lets go of control and decision-making power to create space and opportunity for others to take on responsibility. Selects the right people and creates a supportive environment for leadership growth. Creates a culture where influence is valued over authority, with a strong emphasis on diverse experience.

People Experience – Shapes exceptional people experiences through empathetic leadership, creating a culture where people feel valued by building a people first, high performing culture through coaching, care and development – enabling individual success and driving business growth.

Learn more about Citco's expected skills, behaviors, and the hiring process at Careers FAQ

Our Benefits

Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.