Company Description WUZZUF is the leading online career destination in Egypt, connecting more than 500,000 job seekers each month with over 15,000 top companies across the country. Since 2012, the platform has hosted around 500,000 vacancies, generated more than 10 million applications, and enabled over 200,000 professionals to get hired. WUZZUF focuses on helping individuals discover their strengths, showcase their skills to employers, and access high-quality opportunities. At the same time, it provides employers with robust tools to post roles, search a curated talent database, and streamline hiring. The company is continuously expanding its impact, aiming to help millions more professionals advance their careers.
Role Description This is a full-time, on-site B2B Account Manager role based in Cairo, Egypt. The B2B Account Manager will manage a portfolio of employer accounts, build strong relationships with key stakeholders, and serve as a primary point of contact for all post-sales needs. Responsibilities include understanding client hiring objectives, recommending suitable WUZZUF solutions, coordinating onboarding and training, and monitoring account performance. The role also involves preparing proposals, negotiating renewals and upsell opportunities, handling inquiries and escalations, and collaborating with internal teams such as sales, product, and customer success. The B2B Account Manager will track KPIs, provide regular reporting, gather client feedback, and support initiatives that improve customer satisfaction and retention.
Qualifications
- Demonstrated experience in account management, customer success, or B2B client-facing roles, preferably within HR tech, SaaS, or recruitment services.
- Strong skills in relationship building, stakeholder management, and negotiation, with the ability to manage multiple accounts and priorities.
- Proficiency in communication and presentation, including clear written and verbal communication in English and Arabic.
- Comfort with data analysis and reporting, using CRM or account management tools to track performance and identify opportunities.
- Understanding of recruitment, talent acquisition, or HR processes is highly beneficial.
- Ability to work collaboratively with cross-functional teams and maintain a solutions-focused, customer-centric mindset.
- Bachelor's degree in Business, Marketing, HR, or a related field, or equivalent practical experience.
- High level of ownership, problem-solving ability, and adaptability in a fast-paced, growth-oriented environment.
