B2B Italian Representative

iQor is a global provider of customer engagement and technology-enabled BPO solutions. We are committed to delivering exceptional customer experiences while driving operational efficiency through innovation, collaboration, and inclusivity.

About the Role

We are looking for a B2B Representative | Italian Speaker to join our team in New Cairo.

In this role, you will be responsible for managing professional interactions with business clients in Italian, handling inbound and outbound communications, understanding client needs, providing accurate information, and ensuring a high level of service throughout the customer journey.

You will work closely with internal teams and supervisors to resolve client inquiries, follow established procedures, maintain accurate records, and contribute to improving client satisfaction and overall business performance.

Key Responsibilities

Handle inbound and outbound B2B communications in Italian.

Build and maintain strong professional relationships with business clients.

Understand client requirements and provide accurate information about products and services.

Address inquiries, concerns, and issues in a professional and timely manner.

Follow up with clients to ensure proper resolution and satisfaction.

Document all client interactions accurately using CRM and company systems.

Escalate complex cases to the appropriate teams when necessary.

Meet established quality, productivity, and performance targets.

Maintain professional communication and a customer-focused approach at all times.

Collaborate with team members and supervisors to improve processes and client experience.

Adhere to company policies, procedures, and compliance standards.

Participate in ongoing training and development programs.

Requirements

Italian proficiency: B2–C1, with strong speaking, reading, and writing skills.

Good command of English for internal communication.

Strong communication and interpersonal skills.

Customer-oriented mindset with the ability to understand and address business clients needs.

Strong active listening, problem-solving, and negotiation skills.

Ability to handle difficult conversations professionally and confidently.

Basic computer and typing skills.

Ability to navigate CRM/contact center systems and multiple applications.

Strong attention to detail and organizational skills.

Ability to work effectively within a diverse and collaborative team.

Previous experience in B2B, customer service, sales, account management, or contact centers is an advantage, but not mandatory.

Willingness to work on-site in New Cairo and follow a rotating shift schedule when required.

What We Offer

Fully Paid Training

Social & Medical Insurance

Ongoing training and career development opportunities.

Supportive and collaborative work environment.

Join iQor

If you are a Italian speaker with strong communication skills and are interested in building a career in B2B client management, we would love to hear from you.

Apply now and join the iQor team!

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Benefits found in job post

Medical insurance

Requirements added by the job poster

• Bachelor's Degree

• 1+ years of experience in Customer Service