We are recruiting a Channel Partner Coordinator to join a fast-paced B2B organisation in Dubai. This role will support the end-to-end client onboarding process, coordinating closely with Channel Partners, clients, Compliance, Sales and Client Servicing teams.
The ideal candidate will have strong sales coordination/client servicing experience, excellent attention to detail, and familiarity with UAE company setup and compliance documentation.
Key Responsibilities:
- Contact Channel Partner-generated leads within agreed SLAs to confirm interest, validate information and begin qualification
- Review leads and documentation to ensure they meet eligibility and internal compliance requirements
- Update lead status, client details, deal information and documents accurately within Zoho CRM
- Coordinate with Channel Partners on business activities, licence requirements and client readiness
- Ensure qualified leads are handed over smoothly to the Sales or Onboarding team with complete information
- Support clients with KYC video calls via Microsoft Teams and follow up on pending KYC, CDD and EDD documentation
- Liaise between Compliance, Client Servicing, Channel Partner Advisors and clients to resolve outstanding requirements and application delays
- Track client applications, follow up on document submissions and ensure documents are uploaded to the relevant portals
- Handle refund enquiries in line with company policies and support with name checks when required
- Maintain organised client records, onboarding checklists, templates, FAQs and audit/process trails
- Prepare regular reports on application movement, client communication, escalations and follow-ups
- Identify recurring issues and suggest process improvements to management
Requirements:
- Bachelor's degree in Business Administration, Customer Service or a related field
- 2–3 years experience in sales support, sales coordination, client servicing or onboarding
- Experience within business setup, corporate services or a customer-focused environment is preferred
- Proficiency in Zoho CRM or a similar CRM platform
- Familiarity with UAE company formation procedures, visa processing and onboarding workflows
- Knowledge of KYC, CDD and EDD documentation/compliance requirements
- Strong MS Office skills, including Excel, Word, Outlook and Microsoft Teams
- Fluent English communication skills; Arabic, Hindi or Urdu would be advantageous
The successful candidate will be highly organised, proactive and client-focused, with strong follow-up skills and the ability to manage multiple requests accurately in a fast-paced environment.
If you have relevant sales coordination or client onboarding experience and are interested in this opportunity, please apply with your updated CV.
