JOB TITLE
B2B Sales Coordinator | MAF LifeStyle | Operations
Role Summary
The B2B Sales Coordinator will be responsible for supporting the B2B Sales Manager with the administrative tasks related to Business-to-Business Sales department ensuring an exceptional service is delivered.
ROLE PROFILE
- Responsible for the preparation of daily individual report and other sales/KPI reports.
- Answer and direct customer phone calls and ensure customer concerns are addressed promptly and professionally and escalated in a timely manner to the manager when necessary.
- Responsible for maintaining department filing system ensuring customers data are updated and filed at all times.
- Compile and format statistical and budget related reports, maintain related databases and enter new data as required.
- Prepare quotations for customers based on the customer and business requirements.
- Liaise with the store teams and interior designers to ensure availability of stocks.
- A champion of Customer Service standards in line with Majid Al Futtaim guidelines, understanding customer needs and enabling the fulfillment of an exceptional experience for the customers.
- Support internal teams as and when required through the sales process ensuring maximum benefit to the business.
Requirements
- High School Certificate
- 2 years retail experience in cash handling and/or secretarial experience
- Proficient customer service
- Problem solving
- Working knowledge of Microsoft Office Suite Word, Excel, PowerPoint and Outlook.
