Back Office Agent (Email & Outbound Calls) B1+ English

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering customized, high-value outsourcing solutions that help businesses concentrate on their core operations while better serving their own customers. With deep attention to cultural nuances, industry best practices, and global coverage, ETISAL International tailors services to meet unique business needs. The company emphasizes quality, transparency, flexibility, integrity, and the use of advanced technologies to exceed client expectations. ETISAL International also values human capital and strives to foster a professional environment built on passion for service and continuous improvement.

Role Description The Client Support Agent (English Speakers) is a full-time, on-site role based in Cairo. The person in this role will handle inbound and outbound customer interactions, respond to inquiries, provide accurate information about products and services, and resolve issues in a timely and professional manner. Daily responsibilities include documenting customer interactions, following internal procedures and scripts, escalating complex cases to the appropriate teams, and maintaining service quality standards. The Client Support Agent will work closely with team members and supervisors to meet performance targets, adhere to company policies, and contribute to a positive customer experience.

Qualifications

• Bachelor's degree in any discipline.
• Customer Service experience is required.
• B1+ English proficiency or above.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work effectively in a structured, rotational shift environment
• Location Abbasia,Cairo (On site)

What We Offer

• Net Salary: 13,000 EGP
• Social & Medical Insurance
• Fully Paid Training Program
• 2 Rotational Days Off per week
• Rotational shifts (change monthly)
• Clear career progression and promotion pathways
• Professional, supportive, and inclusive work environment