Back Office Agents (English account)

Company Description

ETISAL International is one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East, dedicated to delivering high-value, innovative, and customized outsourcing services. With extensive experience in understanding and serving diverse customer needs, ETISAL International focuses on helping clients optimize their operations, enabling them to focus on their core business. The company combines global reach, cultural insights, and industry best practices to provide tailored solutions. Committed to quality, transparency, and excellence, ETISAL International enhances client relationships and drives value through advanced technologies and exceptional service standards.

Job Details:

Net Salary : 17K EGP

Rotational Shifts

2 days off

Paid training

Social and medical insurance

Location : Abbassia

Role Description

This is a full-time, on-site role for Back Office Agents (English account) based in Cairo, Egypt. The primary responsibilities include managing back office operations, handling administrative tasks, and providing support to ensure smooth business processes. The role requires diligent record-keeping, assisting with customer service inquiries, and coordinating with internal teams. Back Office Agents must ensure accuracy and efficiency in all tasks while maintaining a high standard of professionalism and confidentiality.

Qualifications

• Proficiency in Back Office Operations and willingness to handle administrative tasks with accuracy and efficiency.
• Strong Communication and Customer Service skills, including the ability to effectively interact with various stakeholders and clients in English.
• Basic knowledge of Finance and Sales operations or experience in these domains is a plus.
• Strong organizational skills, attention to detail, and the ability to manage time effectively.
• Ability to work onsite in Cairo, Egypt and perform efficiently in a team-oriented environment.
• Relevant educational background; Bachelor's degree is preferred.
• Proficiency in using office software and tools is an advantage.