Banking Customer Support

Key Responsibilities

• Handle inbound and outbound customer calls related to banking services
• Assist customers with account inquiries, transactions, and service requests
• Provide information about banking products such as loans, credit cards, and savings accounts
• Resolve customer complaints and escalate complex issues when required
• Maintain accurate records of customer interactions in the system
• Ensure compliance with bank policies, procedures, and regulatory requirements
• Follow up with customers to ensure resolution and satisfaction
• Support cross-selling of banking products where applicable

Qualifications

• Bachelor's degree in Business Administration, Finance, or related field (preferred)
• 13 years of experience in customer service, banking, or call center environment

Regards

TASC Recruitment Team