Banquet Manager

Job Summary

The Banquets Manager is responsible for planning, organizing, and executing all banquet, conference, wedding, corporate, and special events while ensuring exceptional guest satisfaction and operational excellence. The role oversees banquet service operations, team management, event coordination, budget control, and compliance with company standards.

Key Responsibilities

Event Operations

• Manage the day-to-day banquet and events operations.
• Ensure all events are executed according to guest requirements and company standards.
• Conduct pre-event briefings and coordinate with kitchen, stewarding, sales, and other departments.
• Monitor event setup, service delivery, and breakdown activities.
• Ensure smooth operation of weddings, conferences, exhibitions, gala dinners, and corporate functions.

Guest Experience

• Maintain high levels of guest satisfaction throughout events.
• Handle guest feedback, complaints, and special requests professionally.
• Build strong relationships with clients and event organizers.
• Ensure service standards consistently exceed guest expectations.

Team Management

• Lead, train, supervise, and motivate the banquet team.
• Prepare staff schedules and allocate manpower based on event requirements.
• Conduct performance evaluations and identify training needs.
• Ensure compliance with grooming, hygiene, and service standards.

Financial Management

• Monitor banquet revenue and operational expenses.
• Control labor costs, equipment usage, and banquet inventories.
• Support budget preparation and revenue forecasting.
• Maximize profitability while maintaining service quality.

Health, Safety & Compliance

• Ensure compliance with food safety, hygiene, and health & safety regulations.
• Maintain proper handling and storage of banquet equipment and supplies.
• Ensure all banquet venues meet safety and operational standards.

Coordination & Planning

• Work closely with the Sales and Events team to understand client requirements.
• Review Banquet Event Orders (BEOs) and ensure accurate execution.
• Coordinate with culinary teams regarding menus, timings, and special dietary requests.
• Support the development of new banquet offerings and service enhancements.

Qualifications & Experience

• Bachelor's Degree or Diploma in Hospitality Management, Hotel Management, or a related field.
• Minimum 5-7 years of experience in banquet operations within a luxury hotel, golf club, resort, or hospitality environment.
• At least 2 years in a supervisory or managerial role.
• Strong knowledge of banquet planning, food and beverage operations, and event management.
• Excellent leadership, communication, and organizational skills.
• Proficiency in Microsoft Office and hospitality management systems.

Competencies

• Leadership and team management
• Customer service excellence
• Event planning and execution
• Financial awareness and cost control
• Problem-solving and decision-making
• Time management and multitasking
• Attention to detail

Preferred Experience

• Experience managing large-scale events, weddings, and corporate functions in the UAE hospitality industry.
• Experience within luxury hotels, golf clubs, or destination venues in Abu Dhabi or the GCC region.