Company Overview
BFL Group is one of the world's leading off-price retailers of fashion and homeware. With headquarters based in the UAE, we serve multiple markets across the region and Southeast Asia.
Our goal is to delight customers and entice them back with the promise of exceptional pieces that excite, all at up to 80% off the original retail price for fashion designer brands. Our unique Treasure Hunt model ensures there is always something new to explore, desire, and discover within our stores. Our customers walk out with new items every time they visit any of our stores.
Role Purpose:
Prepare customers orders and upselling products ensuring enjoyable experience in the coffee
shop
Key Responsibilities:
- Knowledgeable in the standards and procedures in opening and closing the coffee shop.
- Well-rounded in the proper use of equipment, i.e. calibrating thermometers, coffee grinder.
- Knowledgeable in preparing different kinds of coffee and other products offered.
- Replenishing supplies and stocks.
- Merchandise and maintain product display. Keeping the area organized.
- Clean and sanitize work area, utensils and equipment.
- Up-selling coffee and other products.
- Greet customers and assisting guests and ensure that customers experience excellent service.
- Ensure that tables and chairs are cleaned immediately after the customer leave the shop.
- Proper endorsement to colleagues and monitoring of stocks.
- Monitoring of expiry dates of all products served and keep updated list thereof.
- Order supplies when necessary yet maintaining the par level of stocks.
- Multi-tasking. To be part of the non-food area team as a Sales person in any free time in the
- food area.
- Well-rounded in preparing duties and responsibilities of a Sales person.
- Contribute to the success of the whole shop (coffee and non-food).
Requirements:
- Minimum 12 years of retail or customer service experience.
- Strong communication and interpersonal skills.
- Sales-driven mindset with customer focus.
- Ability to work flexible hours and adapt to a fast-paced environment.
