Guest Experience
- Prepare and serve a full range of specialty coffees, teas, mocktails, and luxury café beverages to brand standards.
- Provide engaging, intuitive, and personalized service that anticipates guest needs.
- Share product knowledge—beans, brewing methods, origins—to elevate the guest's experience.
- Create a welcoming atmosphere that aligns with the hotel's luxury identity and service culture.
Operations
- Operate coffee equipment including espresso machines, grinders, brewers, and POS systems with accuracy and care.
- Ensure all beverages are prepared consistently and presented elegantly.
- Maintain par levels of supplies (coffee, milk alternatives, syrups, pastries, china, etc.).
- Follow opening, closing, and shift-change procedures efficiently.
Quality & Standards
- Adhere to IHG and brand-specific service guidelines and luxury service cues.
- Uphold high standards of hygiene, sanitation, and food safety in compliance with local regulations and hotel policies.
- Ensure all work areas, display cases, and equipment remain clean, organized, and visually appealing.
- Assist in menu refinement, specialty drink development, and seasonal offerings.
Collaboration & Communication
- Work closely with the Food & Beverage team, Guest Relations, and culinary departments to ensure seamless service.
- Communicate guest preferences or feedback to management to enhance service quality.
- Support the team during peak service times and contribute to a positive, professional working environment.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job We'll never know unless you hit the Apply button. Start your journey with us today.
