The Barista is responsible for preparing and serving high-quality coffee, beverages, and light snacks while ensuring excellent customer service. This role requires knowledge of coffee brewing techniques, attention to detail, and the ability to work in a fast-paced environment. The Barista should maintain cleanliness, follow safety regulations, and contribute to a welcoming atmosphere for guests.
Key Responsibilities:
- Beverage Preparation & Service:
- Prepare and serve a variety of coffee drinks, teas, and specialty beverages according to company recipes and customer preferences.
- Operate and maintain espresso machines, grinders, and brewing equipment efficiently.
- Follow proper techniques for grinding, brewing, steaming milk, and latte art.
- Customize drinks based on customer requests while ensuring consistency and quality.
- Suggest and upsell additional menu items, such as pastries or food pairings.
2. Customer Service & Experience:
- Greet customers warmly and take orders accurately.
- Engage with customers to recommend drinks based on their preferences.
- Handle customer inquiries and complaints professionally and efficiently.
- Ensure quick and efficient service, especially during peak hours.
3. Store Operations & Cleanliness:
- Maintain cleanliness and hygiene in the coffee preparation and service areas.
- Follow health and safety regulations for food handling, sanitation, and beverage preparation.
- Restock supplies, including coffee beans, milk, syrups, cups, and other essentials.
- Ensure all equipment is cleaned and maintained regularly.
4. Inventory & Cash Handling:
- Monitor stock levels and report shortages to management.
- Assist in receiving and storing deliveries properly.
- Handle cash, process payments, and operate the POS system accurately.
5. Teamwork & Collaboration:
- Work closely with the team to maintain a smooth workflow.
- Assist colleagues in preparing orders, cleaning, and restocking as needed.
- Follow company policies and guidelines to maintain service standards.
Qualifications & Skills:
- Previous experience as a Barista or in a similar role in a coffee shop, caf, or restaurant.
- Strong knowledge of coffee types, brewing methods, and espresso-based drinks.
- Excellent customer service and communication skills.
- Ability to work in a fast-paced environment and multitask efficiently.
- Attention to detail and ability to maintain consistency in beverage preparation.
- Knowledge of food safety regulations and sanitation standards.
- Ability to stand for long hours and handle physically demanding tasks.
Work Conditions:
- Flexible working hours, including weekends and holidays.
- Standing for extended periods and working in a fast-paced environment.
- Handling hot beverages and operating coffee machines safely.
