Bartender

Job Purpose

The Bartender is responsible for preparing and serving beverages while delivering a friendly, efficient, and memorable guest experience.

The role requires strong beverage knowledge, attention to detail, responsible service, accurate billing, stock control, and the ability to work effectively in a fast-paced sports and entertainment environment.

Key Responsibilities

Beverage Preparation and Guest Service

• Welcome guests warmly and provide friendly, professional service.
• Prepare and serve alcoholic and non-alcoholic beverages according to approved recipes and presentation standards.
• Prepare cocktails, mocktails, spirits, wines, beers, soft drinks, juices, and hot beverages.
• Provide guests with information about beverages, ingredients, promotions, and available options.
• Recommend suitable beverages based on guest preferences.
• Take accurate orders and enter them into the POS system.
• Ensure all beverages are served promptly and presented correctly.
• Engage with guests and contribute to an energetic and enjoyable atmosphere.
• Respond professionally to guest requests, concerns, and complaints.
• Coordinate with Bay Hosts, servers, kitchen staff, and supervisors to ensure smooth service.
• Support corporate events, tournaments, celebrations, and group bookings.

Responsible Beverage Service

• Follow all applicable legal requirements and company policies relating to alcohol service.
• Verify guest identification when required.
• Monitor alcohol consumption and avoid serving guests who appear intoxicated.
• Immediately report any concerns relating to guest behaviour or responsible alcohol service to the supervisor.
• Maintain professional conduct and ensure all guests are treated respectfully.

Bar Operations

• Set up the bar before service and ensure it is fully stocked.
• Maintain sufficient levels of beverages, garnishes, glassware, ice, napkins, straws, and other supplies.
• Ensure the bar counter, preparation areas, storage areas, refrigerators, and equipment remain clean and organised.
• Follow standard recipes, portion-control requirements, and approved serving measurements.
• Monitor beverage quality and check product expiry dates.
• Complete opening and closing duties according to operational checklists.
• Ensure glassware is cleaned, polished, and stored correctly.
• Report damaged equipment, stock shortages, spillages, and maintenance issues.
• Support other bar and F&B team members during busy periods.

Billing and Cash Handling

• Process guest bills and payments accurately through the POS system.
• Handle cash, card payments, discounts, and promotional offers according to established procedures.
• Ensure all sales are correctly recorded.
• Maintain accountability for the assigned cash float where applicable.
• Report billing errors or payment discrepancies immediately.
• Support end-of-shift reconciliation when required.

Stock and Inventory Control

• Assist with receiving, checking, and storing beverage deliveries.
• Maintain accurate stock records and assist with regular inventory counts.
• Monitor stock levels and communicate replenishment requirements.
• Follow the first-in, first-out stock-rotation system.
• Minimise wastage by following correct pouring and portion-control standards.
• Record breakages, spillages, complimentary items, and wastage accurately.
• Support management in controlling beverage costs and preventing stock loss.

Hygiene and Safety

• Follow all food safety, hygiene, health, and safety requirements.
• Maintain excellent personal grooming and uniform standards.
• Clean and sanitise bar equipment, utensils, counters, and preparation areas regularly.
• Store beverages, ingredients, and equipment safely.
• Follow procedures relating to broken glass, spillages, sharp tools, and cleaning chemicals.
• Immediately report accidents, hazards, or unsafe conditions.
• Follow all emergency and incident-reporting procedures.

Qualifications and Experience

• High school diploma or equivalent.
• Previous experience as a Bartender in a restaurant, hotel, entertainment venue, sports facility, lounge, or busy bar environment is preferred.
• Knowledge of cocktails, mocktails, spirits, wines, beers, and beverage preparation.
• Experience using POS systems and processing guest payments.
• Knowledge of responsible beverage-service practices.
• Good spoken English; additional languages would be an advantage.
• Relevant bartending or beverage-service certification would be beneficial.

Key Skills and Competencies

• Strong beverage preparation and presentation skills.
• Excellent customer-service and communication skills.
• Friendly, confident, and energetic personality.
• Ability to work quickly and accurately during busy periods.
• Good knowledge of beverage recipes and serving standards.
• Strong attention to cleanliness, detail, and presentation.
• Basic numerical, billing, and cash-handling skills.
• Ability to manage multiple orders simultaneously.
• Good teamwork and coordination skills.
• Responsible and professional approach to alcohol service.
• Ability to handle guest concerns calmly and professionally.
• Willingness to learn new menus, promotions, and beverage trends.

Working Conditions

• Ability to stand and move for extended periods.
• Ability to lift and carry beverage supplies, cartons, glassware, and bar equipment safely.
• Willingness to work rotational shifts, evenings, weekends, and public holidays.
• Availability to support events, tournaments, and peak operating periods.
• Must maintain the required uniform, grooming, hygiene, and safety standards.