Beauty Advisor – Mall of the Emirates Kiosk
Location: Rivage Kiosk, Mall of the Emirates – Dubai
Role Summary
The Beauty Advisor is responsible for representing Rivage professionally at the Mall of the Emirates kiosk, delivering excellent customer service, achieving sales targets, maintaining kiosk standards, and providing customers with a luxury Dead Sea skincare experience.
Key Responsibilities
Sales & Customer Experience
- Welcome customers in a professional, friendly, and confident manner.
- Introduce Rivage products clearly and explain the benefits of Dead Sea minerals and key active ingredients.
- Perform product demonstrations, including the hand experience ritual, to encourage customer engagement and sales.
- Recommend suitable products based on customer needs, skin concerns, and preferences.
- Upsell and cross-sell products to increase basket value.
- Achieve daily, weekly, and monthly sales targets.
- Build strong customer relationships and encourage repeat purchases.
Product Knowledge & Brand Representation
- Maintain strong knowledge of all Rivage products, ingredients, usage methods, and best-sellers.
- Represent Rivage as a premium Dead Sea skincare brand with a professional appearance and communication style.
- Follow the brand's sales script, service standards, and product demonstration guidelines.
- Stay updated on promotions, new launches, offers, and product changes.
Kiosk Operations
- Open and close the kiosk according to company procedures.
- Ensure the kiosk is clean, organized, fully stocked, and visually presentable at all times.
- Maintain testers, displays, shelves, price tags, and promotional materials properly.
- Monitor stock levels and report low-stock items to the supervisor.
- Receive and arrange stock deliveries when required.
- Follow mall rules and company policies at all times.
Cash Handling & Reporting
- Handle cash, card payments, and POS transactions accurately.
- Prepare daily sales reports and submit them on time.
- Count cash at the end of the shift and follow the company's cash handling and bank deposit procedures.
- Report any sales, stock, customer, or operational issues immediately to management.
Hygiene & Quality Standards
- Keep all products, testers, tools, and display areas clean and hygienic.
- Follow proper hygiene standards during product demonstrations.
- Ensure products are not damaged, expired, opened incorrectly, or displayed poorly.
- Maintain a luxury skincare experience for every customer.
Teamwork & Discipline
- Attend shifts on time and follow the approved schedule.
- Cooperate with team members to ensure smooth daily operations.
- Support colleagues during busy periods.
- Follow management instructions, company policies, grooming standards, and mall regulations.
Required Skills
- Strong sales and communication skills.
- Excellent customer service attitude.
- Good knowledge or interest in skincare and beauty products.
- Professional appearance and positive personality.
- Ability to work in a mall retail environment and stand for long hours.
- Arabic and English communication skills are preferred.
