Bell Attendant
Full-time
Al Zorah Beach Resort Ajman, United Arab Emirates
About Us
Set within a rare natural paradise and just a short drive from Dubai, Al Zorah Beach Resort is a sophisticated coastal retreat framed by protected mangroves, white sand beaches, and vibrant lagoons.
As we undergo an exciting transformation guided by the highest global standards in luxury hospitality, this is a unique opportunity to be part of a pre-opening journey that will culminate in the grand opening of Four Seasons Resort Ajman at Al Zorah in late 2026.
From sunrise swims to serene spa moments, our resort embodies understated elegance, and we are building a team that reflects the same thoughtful care, intuitive service, and deep attention to detail.
The Role of our Ideal Candidate
As a Bell Attendant, you will be among the first and last impressions our guests experience. Your gracious manner, attention to detail, and efficiency will help set the tone for a stay defined by genuine care and effortless hospitality. You will assist with arrivals, departures, luggage handling, and guest assistance while ensuring every interaction reflects warmth, professionalism, and discretion.
Key Responsibilities
- Welcome guests upon arrival with genuine warmth, offering assistance with luggage and escorting them to their rooms.
- Handle all guest luggage, deliveries, and storage efficiently, ensuring accurate labeling and tracking.
- Provide information on resort facilities, services, and local attractions.
- Coordinate with Front Office, Concierge, and Transportation teams to ensure smooth guest movement.
- Assist with valet or transport arrangements when required, maintaining safety and professionalism at all times.
- Maintain cleanliness and order in the lobby, entrance, and luggage areas.
- Handle guest requests courteously and anticipate needs to enhance the arrival and departure experience.
- Deliver messages, parcels, and amenities promptly and discreetly.
- Uphold security and privacy protocols, ensuring guest belongings are handled with care.
- Support the Front Office team during busy periods or special events.
Qualifications & Experience
- Minimum 12 years of experience in a Bell Attendant, Porter, or Guest Services role within a 5-star luxury hotel or resort.
- Excellent communication and interpersonal skills, with a confident and professional demeanor.
- Fluent in English; additional languages such as French, German, Arabic or Russian are an advantage.
- Strong sense of service, attentiveness, and personal presentation.
- Physically fit to handle luggage and outdoor work.
- Knowledge of local attractions and transportation options is a plus.
- Ability to work flexible schedules, including weekends and public holidays.
What We Offer
- Competitive salary and comprehensive benefits package
- Work visa, medical insurance, and annual vacation leave
- Complimentary accommodation and transportation
- Complimentary employee meals and uniform dry cleaning
- Learning and professional development opportunities
- Recognition and reward programs celebrating excellence
- Employee wellness initiatives and recreational facilities
- Supportive and inclusive work culture
- The opportunity to be part of a landmark pre-opening resort redefining luxury at Al Zorah
