Job Description
Exceptional Hospitality Starts with You
Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Bell Attendant, you're not just assisting guests with special requests and services – you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
Here's what you'll do during a typical day:
- Welcome and warmly greet guests upon arrival, creating a positive first impression and delivering Hilton's high standards of hospitality.
- Assist guests with luggage during arrival, departure, and room transfers, ensuring belongings are handled carefully and efficiently.
- Escort guests to their rooms and provide a professional orientation of the hotel facilities, room features, and services.
- Deliver luggage, messages, packages, guest requests, and other items promptly and accurately.
- Assist guests with transportation arrangements, including taxis, private cars, and other local transportation requirements.
- Provide guests with information about hotel facilities, services, local attractions, restaurants, and points of interest.
- Maintain a high level of guest engagement and anticipate guest needs to exceed expectations.
- Respond promptly and professionally to guest requests, questions, and concerns, escalating issues to the appropriate department when required.
- Maintain cleanliness, presentation, and organization of the lobby, entrance, bell desk, luggage room, and surrounding guest areas.
- Ensure luggage storage procedures are followed accurately and securely, maintaining proper identification and control of stored luggage.
- Assist with the smooth operation of the hotel entrance and lobby, including managing guest arrivals, departures, and vehicle movements.
- Work closely with Front Office, Concierge, Housekeeping, Security, and other departments to ensure seamless guest service.
- Handle guest property responsibly and report any lost-and-found items in accordance with hotel procedures.
- Maintain professional grooming, appearance, body language, and communication in accordance with Hilton brand standards.
- Demonstrate knowledge of hotel services, facilities, promotions, and loyalty benefits to enhance the guest experience.
- Follow all hotel policies, procedures, health and safety requirements, and security standards.
- Protect guest privacy and confidentiality at all times.
- Support special events, VIP arrivals, group movements, and other operational requirements as directed by management.
- Maintain accurate records and complete assigned duties in accordance with departmental procedures.
- Demonstrate Hilton values by providing genuine, caring, and personalized service to every guest.
- Perform any other reasonable duties assigned by the Front Office or management team.
Qualifications
What It Takes to Make the Stay
At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member
A passion for spreading the light and warmth of
Hospitality. Acting with
Integrity and always doing the right thing. Inspiring others through
Leadership. A belief that
Teamwork drives the best outcomes. A sense of
Ownership and accountability. And a focus on the
Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
- Previous experience in a hotel or customer service environment is preferred.
- Good communication and interpersonal skills.
- Pleasant personality with a positive and service-oriented attitude.
- Physically fit and able to handle guest luggage safely.
- Well-groomed and professional appearance.
- Basic knowledge of hotel services and local attractions.
- Ability to work effectively as part of a team.
- Flexible to work shifts, weekends, and public holidays.
- Good English communication skills; additional languages are an advantage.
About Us
Join an Award-Winning Workplace Culture
At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton Explore our Careers Blog to see why we're more than a great place to stay—we're a great place to work.
