Job Purpose
Develop and deliver business intelligence dashboards and data visualizations that support licensing systems and digital solutions. Translate approved technical requirements into interactive insights. Enable data-driven decision-making through unified, user-focused reporting aligned with Authority frameworks.
Accountabilities:
Strategy
- Support business intelligence direction by translating approved digital and system requirements into analytical dashboards.
- Align reporting and visualization outputs with approved target architecture and technical frameworks.
- Contribute analytical inputs to data-driven decision-making initiatives in coordination with relevant stakeholders.
- Support the development of long-term BI roadmaps by identifying analytics opportunities and gaps in current reporting capabilities.
- Participate in strategic planning discussions to ensure BI solutions support organizational goals and regulatory requirements.
- Promote a data driven culture by advocating best practices in analytics, visualization, and data governance.
Operations
- Own certified datasets/semantic models and KPI definitions (metric dictionary), ensuring consistency across licensing dashboards.
- Design and implement data models and reporting structures based on approved specifications and requirements.
- Coordinate with system owners to ensure accurate data sourcing from licensing systems and APIs.
- Support preparation of technical specifications related to business intelligence and reporting components.
- Ensure dashboards and reports align with system designs, data structures, and approved technical standards.
- Conduct data validation, quality checks, and reconciliation to ensure accuracy and reliability of dashboards and reports.
- Maintain and optimize existing BI solutions, ensuring high availability, performance, and scalability.
- Document data models, report logic, and BI processes to ensure transparency and maintainability.
- Ensure compliance with data governance policies, including data privacy, security, and classification standards.
- Collaborate with data stewards and IT teams to maintain data dictionaries, metadata, and master data consistency.
- Monitor data quality issues and coordinate remediation efforts with system owners and developers.
Product / Process Improvement
- Enhance interactive reporting capabilities to improve visibility, usability, and decision support.
- Support development of unified user experience across reporting and analytical interfaces.
- Define BI consumption requirements (fields, refresh frequency, quality rules, latency) while integration teams implement APIs/connectivity.
- Contribute towards innovative analytical concepts supporting licensing systems in coordination with data stakeholders.
- Conduct user research and gather requirements to enhance dashboard usability and analytical depth.
- Benchmark BI solutions against industry best practices to identify improvement opportunities.
- Continuously improve dashboard performance, structure, and clarity based on stakeholder feedback.
Physical Working Conditions
- Work is primarily office-based with participation in coordination meetings, design reviews, and user feedback sessions as required.
Job Qualifications & Requirements
- Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering
- 3+ years in case of Master's degree (5+ years in case of Bachelor's degree, 11+ years in case of Diploma)
Technical Competencies
- Digital Systems Maintenance & Operational Readiness
- IT Service and Engineering Fundamentals
- Core Data Analysis and Reporting
- Customer Journey Design & Optimization
- Governance and Compliance
- Policy Implementation & Compliance Management
- Stakeholder & Developer Integration
