Bilingual customer service representative (French)

Company Description

Octopus Outsourcing is a business process outsourcing company based in Alexandria, Egypt, focused on delivering high-quality customer support services to global clients. The organization emphasizes innovation, excellent facilities, and a collaborative work environment to empower team members to perform at their best. With a strong commitment to excellence, Octopus Outsourcing aims to bridge gaps and connect continents through seamless communication. The company continuously seeks growth and improvement, offering team members opportunities to develop skills and advance their careers.

Role Description

This full-time, on-site Bilingual Customer Service Representative (French) role is based in Alexandria, Egypt. The representative will handle customer interactions in French and English via phone, email, and chat, addressing inquiries, resolving issues, and providing clear, courteous information.

Daily responsibilities include documenting cases accurately, following established procedures, escalating complex issues when needed, and maintaining up-to-date knowledge of client products and services. The role involves meeting performance targets related to response time, quality, and customer satisfaction, while contributing to a supportive, inclusive team environment.

Qualifications

• Strong customer-focused skills, including Customer Service and Customer Support abilities.
• Experience enhancing Customer Satisfaction and Customer Experience through clear, empathetic communication.
• Fluency in French (spoken and written) as well as English; additional languages are an advantage.
• Excellent verbal and written communication skills, with the ability to explain information clearly and professionally.
• Ability to work on-site in Alexandria, Egypt, in a fast-paced environment while managing multiple tasks and priorities.
• Strong problem-solving skills, attention to detail, and comfort using customer service and CRM software.
• High school diploma or equivalent required; post-secondary education or relevant training in customer service is a plus.