Bilingual Customer Support (English & French)

Company Description

FlairsTech is a leading international technology-driven Managed Services Provider (MSP) offering innovative digital solutions, software development, analytics, business operations, and customer experience support. With over 1,000 professionals across five global offices, the company serves more than 100 partners across North America, Europe, the Middle East, and Africa. FlairsTech works collaboratively with its clients as an extension of their teams to enhance processes, boost productivity, and drive successful outcomes. Known for its commitment to innovation, talent, and excellence, FlairsTech owes its success to its dedicated team and strong global partnerships.

Role Description

This is a full-time hybrid role for a Bilingual Customer Support professional (English & French), based in Qesm El Maadi. The position involves providing exceptional customer support by addressing inquiries and resolving issues in both English and French. Day-to-day responsibilities include ensuring customer satisfaction, managing communication effectively, assisting with technical support, and leveraging analytical skills to identify and solve customer problems. While the role is based in Qesm El Maadi, some work from home flexibility is available.

Qualifications

• Strong Customer Support, Technical Support, and Customer Satisfaction skills
• Excellent Interpersonal Skills to build and maintain positive relationships with clients
• Analytical Skills to identify, address, and solve customer challenges efficiently
• Fluency in both English and French (written and spoken)
• Ability to work in a hybrid model, blending on-site and remote work
• Familiarity with CRM systems or customer support software is a plus
• Understanding of technology-driven solutions and processes
• Previous experience in a customer support or technical support role is beneficial