Bilingual Customer Support (English & French)

Company Description

FlairsTech is a global technology-driven Managed Services Provider (MSP) offering services in Software Development & Analytics, Innovative Digital Solutions, Business Operations, and Customer Experience. With over 1,000 talented employees across five offices, FlairsTech supports over 100 partners globally across North America, Europe, the Middle East, and Africa. Known for its collaborative approach, the company works as an extension of clients teams to enhance processes, boost productivity, and deliver superior outcomes. At FlairsTech, a commitment to innovation and excellence drives success, with a strong emphasis on its people and partnerships.

Role Description

This is a full-time on-site role for a Bilingual Customer Support Specialist (English & French) based in Qesm El Maadi. The role involves providing high-quality customer support, ensuring customer satisfaction, and delivering technical support to resolve inquiries effectively. Responsibilities also include analyzing customer issues to identify solutions, maintaining strong customer relationships, and consistently delivering a positive customer experience.

Qualifications

• Proficiency in Customer Support and a commitment to ensuring Customer Satisfaction
• Strong Interpersonal Skills for engaging professionally and courteously with clients
• Basic to advanced Technical Support skills to address and resolve customer issues
• Analytical Skills to identify and troubleshoot complex problems efficiently
• Fluency in both English and French (oral and written)
• Excellent communication and organizational abilities
• Ability to efficiently handle multiple tasks and manage time effectively
• Experience in customer-facing roles and service-oriented environments is an advantage