About FlairsTech:
FlairsTech is a leading provider of innovative software solutions, committed to delivering high-quality technology services and exceptional client experiences. We empower businesses to achieve their digital goals through reliable and efficient solutions.
Key Responsibilities:
- Analyze and assess client readiness for software upgrades.
- Perform software upgrade installations.
- Escalate complex issues to the appropriate level of support when necessary.
- Document all customer interactions, issues, and solutions in the support system.
- Collect data on recurring issues and maintain support documentation to facilitate resolutions.
Qualifications:
- Excellent French verbal and written communication skills with a strong customer service orientation.
- Ability to work independently and efficiently in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Proficiency with computer tools.
- Professional attitude, discretion, and strong team collaboration skills.
